Member services coordinator vs customer service leader

The differences between member services coordinators and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a member services coordinator and a customer service leader. Additionally, a member services coordinator has an average salary of $36,934, which is higher than the $33,791 average annual salary of a customer service leader.

The top three skills for a member services coordinator include phone calls, customer service and member service. The most important skills for a customer service leader are POS, sales floor, and store management.

Member services coordinator vs customer service leader overview

	Member Services Coordinator	Customer Service Leader
Yearly salary	$36,934	$33,791
Hourly rate	$17.76	$16.25
Growth rate	-4%	-4%
Number of jobs	90,727	301,338
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 39%
Average age	47	47
Years of experience	6	6

What does a member services coordinator do?

A Member Services Coordinator is in charge of developing and implementing strategies to ensure that clients receive optimal services. They typically serve as the clients' point of contact when it comes to various services and programs. Member Services Coordinators are in charge of organizing activities and services, liaising with internal and external business partners, conducting research and analyses, setting guidelines and timelines, and resolving issues should any arise.

What does a customer service leader do?

A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.

Member services coordinator vs customer service leader salary

Member services coordinators and customer service leaders have different pay scales, as shown below.

	Member Services Coordinator	Customer Service Leader
Average salary	$36,934	$33,791
Salary range	Between $27,000 And $49,000	Between $27,000 And $41,000
Highest paying City	Seattle, WA	Tacoma, WA
Highest paying state	Washington	Washington
Best paying company	Mount Sinai Health System	University of California, Berkeley
Best paying industry	Health Care	Transportation

Differences between member services coordinator and customer service leader education

There are a few differences between a member services coordinator and a customer service leader in terms of educational background:

	Member Services Coordinator	Customer Service Leader
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 39%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Member services coordinator vs customer service leader demographics

Here are the differences between member services coordinators' and customer service leaders' demographics:

	Member Services Coordinator	Customer Service Leader
Average age	47	47
Gender ratio	Male, 23.7% Female, 76.3%	Male, 32.9% Female, 67.1%
Race ratio	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%	Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between member services coordinator and customer service leader duties and responsibilities

Member services coordinator example responsibilities.

Establish and redefine business processes in order to achieve national accreditation through NCQA.
Prepare and present PowerPoint presentation for monthly staff meetings.
Review and validate payroll documents.
Create PowerPoint presentations for facilitator use at meetings.
Obtain and schedule new patient referrals, return appointments from outside organizations and internally for the patients diagnose with hematologic disorders.
Adhere to strict HIPPA compliance protocols to protect personal information of members and potential members.

Customer service leader example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
Provide training to client base including operating procedural upgrades to meet ISO certification standards.

Member services coordinator vs customer service leader skills

Common member services coordinator skills

Phone Calls, 10%
Customer Service, 10%
Member Service, 9%
Data Entry, 8%
Member Database, 7%
Front Desk, 6%

Common customer service leader skills

POS, 11%
Sales Floor, 10%
Store Management, 9%
Product Knowledge, 9%
Strong Customer Service, 7%
Customer Transactions, 6%

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Member Services Coordinator
Member Services Coordinator vs Customer Service Leader

Updated January 8, 2025

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