Member services coordinator vs support staff

The differences between member services coordinators and desk clerks supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a member services coordinator and a support staff. Additionally, a member services coordinator has an average salary of $36,934, which is higher than the $31,772 average annual salary of a support staff.

The top three skills for a member services coordinator include phone calls, customer service and member service. The most important skills for a support staff are customer service, developmental disabilities, and mental health.

Member services coordinator vs support staff overview

	Member Services Coordinator	Support Staff
Yearly salary	$36,934	$31,772
Hourly rate	$17.76	$15.28
Growth rate	-4%	36%
Number of jobs	90,727	161,915
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 46%
Average age	47	47
Years of experience	6	6

What does a member services coordinator do?

A Member Services Coordinator is in charge of developing and implementing strategies to ensure that clients receive optimal services. They typically serve as the clients' point of contact when it comes to various services and programs. Member Services Coordinators are in charge of organizing activities and services, liaising with internal and external business partners, conducting research and analyses, setting guidelines and timelines, and resolving issues should any arise.

What does a support staff do?

School support staff provide specialized instructional and student support while utilizing school facilities. They often include diverse staff members whose main role is to ensure that students learn in a supportive and safe learning environment. It is also their duty to enhance school climate by promoting the involvement of parent and family in education as well as to encourage trusting, positive student relationships. They should inhibit positive behavior and send uplifting messages to students as they often connect with them throughout the day.

Member services coordinator vs support staff salary

Member services coordinators and desk clerks supervisors have different pay scales, as shown below.

	Member Services Coordinator	Support Staff
Average salary	$36,934	$31,772
Salary range	Between $27,000 And $49,000	Between $25,000 And $40,000
Highest paying City	Seattle, WA	Seattle, WA
Highest paying state	Washington	New York
Best paying company	Mount Sinai Health System	Lakeland Electric
Best paying industry	Health Care	Finance

Differences between member services coordinator and support staff education

There are a few differences between a member services coordinator and a support staff in terms of educational background:

	Member Services Coordinator	Support Staff
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Duke University

Member services coordinator vs support staff demographics

Here are the differences between member services coordinators' and desk clerks supervisors' demographics:

	Member Services Coordinator	Support Staff
Average age	47	47
Gender ratio	Male, 23.7% Female, 76.3%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 10.8% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.7% American Indian and Alaska Native, 0.6%	Black or African American, 8.8% Unknown, 4.9% Hispanic or Latino, 16.9% Asian, 6.2% White, 62.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	8%

Differences between member services coordinator and support staff duties and responsibilities

Member services coordinator example responsibilities.

Establish and redefine business processes in order to achieve national accreditation through NCQA.
Prepare and present PowerPoint presentation for monthly staff meetings.
Review and validate payroll documents.
Create PowerPoint presentations for facilitator use at meetings.
Obtain and schedule new patient referrals, return appointments from outside organizations and internally for the patients diagnose with hematologic disorders.
Adhere to strict HIPPA compliance protocols to protect personal information of members and potential members.

Support staff example responsibilities.

Manage SharePoint inventory repository and assign access levels to new hires as needed.
Provide companionship to the consumer.
Tutor students in various science courses, English and GED prep classes.
Maintain a safe, supportive and therapeutic environment which fosters growth and rehabilitation.
Work with students at various levels of mathematics knowledge within the same teaching environment.
Work with students who have graduated from the developmental mathematics program on more advance mathematics classes.

Member services coordinator vs support staff skills

Common member services coordinator skills

Phone Calls, 10%
Customer Service, 10%
Member Service, 9%
Data Entry, 8%
Member Database, 7%
Front Desk, 6%

Common support staff skills

Customer Service, 9%
Developmental Disabilities, 7%
Mental Health, 6%
Meal Preparation, 6%
Direct Care, 6%
Home Maintenance, 6%

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Member Services Coordinator
Member Services Coordinator vs Support Staff

Updated January 8, 2025

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