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Mobile sales representative vs sales support representative

The differences between mobile sales representatives and sales support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a mobile sales representative and a sales support representative. Additionally, a mobile sales representative has an average salary of $38,757, which is higher than the $38,310 average annual salary of a sales support representative.

The top three skills for a mobile sales representative include customer service, customer satisfaction and customer interaction. The most important skills for a sales support representative are sales support, phone calls, and POS.

Mobile sales representative vs sales support representative overview

Mobile Sales RepresentativeSales Support Representative
Yearly salary$38,757$38,310
Hourly rate$18.63$18.42
Growth rate4%4%
Number of jobs315,200319,292
Job satisfaction--
Most common degreeHigh School Diploma, 33%Bachelor's Degree, 55%
Average age4747
Years of experience44

What does a mobile sales representative do?

Phone Sales Representatives call people who did not show interest in products or answer incoming sales calls from interested customers. The representatives may service existing contact customers or accounts for new accounts. They sell products or services offered by their company. Since their job is an entry-level position, they are not required to have experience. They have to be patient, have strong communication skills, keen attention to details, and have a pleasant personality.

What does a sales support representative do?

A sales support representative is responsible for assisting the complex operations of sales departments, performing administrative duties under the supervision of a direct manager. Sales support representatives' tasks include acknowledging and encoding customers' orders in the system, processing payments, responding to the customers' inquiries and concerns about the products, writing sales reports, and updating the customer of the shipment details. They also support the sales representatives on selling goods and services to potential customers by creating marketing materials and communicating with customers over the phone and e-mail to generate revenues and increase profits.

Mobile sales representative vs sales support representative salary

Mobile sales representatives and sales support representatives have different pay scales, as shown below.

Mobile Sales RepresentativeSales Support Representative
Average salary$38,757$38,310
Salary rangeBetween $33,000 And $44,000Between $30,000 And $48,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-NetApp
Best paying industry-Finance

Differences between mobile sales representative and sales support representative education

There are a few differences between a mobile sales representative and a sales support representative in terms of educational background:

Mobile Sales RepresentativeSales Support Representative
Most common degreeHigh School Diploma, 33%Bachelor's Degree, 55%
Most common majorBusinessBusiness
Most common college-SUNY College of Technology at Alfred

Mobile sales representative vs sales support representative demographics

Here are the differences between mobile sales representatives' and sales support representatives' demographics:

Mobile Sales RepresentativeSales Support Representative
Average age4747
Gender ratioMale, 56.4% Female, 43.6%Male, 39.9% Female, 60.1%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 13.9% Asian, 5.1% White, 73.2% American Indian and Alaska Native, 0.2%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.0% Asian, 5.1% White, 73.1% American Indian and Alaska Native, 0.2%
LGBT Percentage6%6%

Differences between mobile sales representative and sales support representative duties and responsibilities

Mobile sales representative example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Handle customer transactions via POS and POA (point of activation) register.
  • Utilize cell phone carriers' POS systems in order to register sales and provide customer support.
  • Engage in conversation with guests providing the latest Smartphones and popular electronics and cable services and deals.
  • Assist patients with Critical/Triage calls; document necessary symptoms for medical assistants to determine what medical intervention is necessary.
  • Share knowledge with guest to insure the best smartphone match are met for each individuals needs.
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Sales support representative example responsibilities.

  • Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
  • Facilitate the transition from AS400 to JDE operating system.
  • Utilize all programs, systems, and procedures of windows operating systems.
  • Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
  • Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
  • Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.
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Mobile sales representative vs sales support representative skills

Common mobile sales representative skills
  • Customer Service, 32%
  • Customer Satisfaction, 15%
  • Customer Interaction, 6%
  • Inbound Calls, 5%
  • Product Knowledge, 5%
  • Sales REP, 5%
Common sales support representative skills
  • Sales Support, 16%
  • Phone Calls, 10%
  • POS, 8%
  • Product Knowledge, 7%
  • Customer Complaints, 6%
  • Customer Inquiries, 6%