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The differences between nursing home administrators and service directors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a nursing home administrator and a service director. Additionally, a service director has an average salary of $114,981, which is higher than the $80,880 average annual salary of a nursing home administrator.
The top three skills for a nursing home administrator include nursing home, long-term care and healthcare. The most important skills for a service director are patients, healthcare, and patient care.
| Nursing Home Administrator | Service Director | |
| Yearly salary | $80,880 | $114,981 |
| Hourly rate | $38.88 | $55.28 |
| Growth rate | 28% | 28% |
| Number of jobs | 137,786 | 64,277 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 59% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A nursing home administrator is responsible for managing and running a nursing home facility and supervising staff. Your typical duties will include managing the budget and making critical decisions, overseeing the recruitment, training, and dismissal of staff members, conducting employee performance reviews, and communicating with prospective and existing residents and their families. Additionally, you are expected to advocate for nursing home residents, develop rules, procedures, and policies for the facility, and oversee residents' billings for services. As a nursing home administrator, you are also responsible for conducting safety training for all staff.
A service director is responsible for managing and implementing customer service policies and ensuring that all staff strictly adhere to reach the highest customer satisfaction. Service directors' duties include identifying business opportunities to improve customers' experience, monitoring the performance of the customer service team, developing strategic procedures on service delivery, creating new promotional offers and services, and coaching the team to increase business productivity. A service director must have excellent leadership and communication skills, as well as extensive knowledge of the customer service industry to lead the team and boost company sales.
Nursing home administrators and service directors have different pay scales, as shown below.
| Nursing Home Administrator | Service Director | |
| Average salary | $80,880 | $114,981 |
| Salary range | Between $56,000 And $116,000 | Between $70,000 And $188,000 |
| Highest paying City | Wilmington, DE | San Francisco, CA |
| Highest paying state | Oregon | California |
| Best paying company | Senior Living Properties | Mayo Clinic |
| Best paying industry | Health Care | Technology |
There are a few differences between a nursing home administrator and a service director in terms of educational background:
| Nursing Home Administrator | Service Director | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 59% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between nursing home administrators' and service directors' demographics:
| Nursing Home Administrator | Service Director | |
| Average age | 47 | 47 |
| Gender ratio | Male, 39.1% Female, 60.9% | Male, 57.2% Female, 42.8% |
| Race ratio | Black or African American, 10.9% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 7.6% White, 61.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 4.3% Hispanic or Latino, 14.4% Asian, 7.6% White, 61.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 12% | 12% |