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The differences between office managers/customer service and assistant service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an office manager/customer service and an assistant service manager. Additionally, an assistant service manager has an average salary of $48,923, which is higher than the $36,452 average annual salary of an office manager/customer service.
The top three skills for an office manager/customer service include purchase orders, credit card and bank deposits. The most important skills for an assistant service manager are strong customer service, POS, and customer issues.
| Office Manager/Customer Service | Assistant Service Manager | |
| Yearly salary | $36,452 | $48,923 |
| Hourly rate | $17.52 | $23.52 |
| Growth rate | 5% | 6% |
| Number of jobs | 61,208 | 48,385 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
An Office Manager / Customer Service ensures an office is operating properly day to day, communicates with clients regarding products and services, and generally oversees other administrative and support staff. In this position, you will be required to represent the company in various instances, organize other administrative staff, provide input on hiring, firing and, promotions, ensure company policies are up to date, manage company budgets, and maintaining office records and databases. Therefore, a requirement of this position is the knowledge of office database systems and office software packages.
The assistant service manager's role is to support managers in a customer service center by completing varied duties and responsibilities. These include enforcing rules in the facility, responding to service inquiries, and maintaining delivery reports. They are also responsible for tracking service operations, coaching and training staff members, and administering payroll. There are a few skills and qualifications to become successful in this role, including excellent communication skills, people management skills, and a bachelor's degree in business.
Office managers/customer service and assistant service managers have different pay scales, as shown below.
| Office Manager/Customer Service | Assistant Service Manager | |
| Average salary | $36,452 | $48,923 |
| Salary range | Between $27,000 And $49,000 | Between $31,000 And $76,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | Hawaii |
| Best paying company | - | Claremont Graduate University |
| Best paying industry | - | Technology |
There are a few differences between an office manager/customer service and an assistant service manager in terms of educational background:
| Office Manager/Customer Service | Assistant Service Manager | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between office managers/customer service' and assistant service managers' demographics:
| Office Manager/Customer Service | Assistant Service Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 13.7% Female, 86.3% | Male, 71.0% Female, 29.0% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |