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The differences between operation support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an operation support analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $67,708 average annual salary of an operation support analyst.
The top three skills for an operation support analyst include operations support, customer service and powerpoint. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Operation Support Analyst | Support Analyst | |
| Yearly salary | $67,708 | $75,989 |
| Hourly rate | $32.55 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 134,085 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Operations support analysts' primary duty is to make sure the business operates efficiently and effectively in meeting the customer's needs. To determine this, they may perform surveys and other forms of gathering information to identify the specific areas the business can enhance. They use relevant data to develop strategies that would help make the business effective and efficient. Also, their responsibilities include producing written reports, fixing equipment, and providing answers to customers' queries. Relevant training is required in different industries, so job seekers need to have strong analytical and mathematical skills.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Operation support analysts and support analysts have different pay scales, as shown below.
| Operation Support Analyst | Support Analyst | |
| Average salary | $67,708 | $75,989 |
| Salary range | Between $47,000 And $96,000 | Between $50,000 And $114,000 |
| Highest paying City | Palo Alto, CA | Jersey City, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | McKinsey & Company Inc | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between an operation support analyst and a support analyst in terms of educational background:
| Operation Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between operation support analysts' and support analysts' demographics:
| Operation Support Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.3% Female, 44.7% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 12.1% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 11.9% White, 54.6% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |