Operations call center manager vs center manager

The differences between operations call center managers and center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an operations call center manager and a center manager. Additionally, a center manager has an average salary of $56,284, which is higher than the $41,633 average annual salary of an operations call center manager.

The top three skills for an operations call center manager include process improvement, performance management and direct reports. The most important skills for a center manager are patients, OSHA, and patient care.

Operations call center manager vs center manager overview

	Operations Call Center Manager	Center Manager
Yearly salary	$41,633	$56,284
Hourly rate	$20.02	$27.06
Growth rate	6%	6%
Number of jobs	271,210	278,683
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 55%
Average age	44	44
Years of experience	6	6

Operations call center manager vs center manager salary

Operations call center managers and center managers have different pay scales, as shown below.

	Operations Call Center Manager	Center Manager
Average salary	$41,633	$56,284
Salary range	Between $28,000 And $60,000	Between $35,000 And $90,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	Capgemini
Best paying industry	-	Technology

Differences between operations call center manager and center manager education

There are a few differences between an operations call center manager and a center manager in terms of educational background:

	Operations Call Center Manager	Center Manager
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Operations call center manager vs center manager demographics

Here are the differences between operations call center managers' and center managers' demographics:

	Operations Call Center Manager	Center Manager
Average age	44	44
Gender ratio	Male, 56.6% Female, 43.4%	Male, 47.7% Female, 52.3%
Race ratio	Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between operations call center manager and center manager duties and responsibilities

Operations call center manager example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Review client agreements prior to dispatch to avoid SLA penalties.
Liaise between commanders and UAV operators in a tactical command center; decipher needs of leadership and communicate to individual operators.
Develop a repeatable delivery process that are used by multiple project managers to replicate VoIP site transformation.

Center manager example responsibilities.

Achieve or exceed SLA's by proactively managing multiple desktop support queues.
Create and manage the Facebook page for the station.
Manage multiple vendors for a variety of HVAC work.
Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.
Perform all administrative and management duties require to operate the contact center and achieve all assign KPI's.
Manage the image, cleanliness and in-stock presentation of selling floor, stockrooms, back shop and entire facility.

Operations call center manager vs center manager skills

Common operations call center manager skills

Process Improvement, 13%
Performance Management, 8%
Direct Reports, 7%
Performance Metrics, 7%
Customer Satisfaction, 6%
CMS, 4%

Common center manager skills

Patients, 17%
OSHA, 7%
Patient Care, 7%
Safety Procedures, 4%
Professional Development, 4%
Keeping Track, 4%

Operations Call Center Manager vs. similar jobs

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Executive Management Industry
Operations Call Center Manager
Operations Call Center Manager vs Center Manager

Updated January 8, 2025

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