Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between operations call center managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a contact center manager has an average salary of $57,880, which is higher than the $41,633 average annual salary of an operations call center manager.
The top three skills for an operations call center manager include process improvement, performance management and direct reports. The most important skills for a contact center manager are professional development, IVR, and project management.
| Operations Call Center Manager | Contact Center Manager | |
| Yearly salary | $41,633 | $57,880 |
| Hourly rate | $20.02 | $27.83 |
| Growth rate | 6% | 6% |
| Number of jobs | 271,210 | 117,401 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 60% |
| Average age | 44 | 47 |
| Years of experience | 6 | - |
Operations call center managers and contact center managers have different pay scales, as shown below.
| Operations Call Center Manager | Contact Center Manager | |
| Average salary | $41,633 | $57,880 |
| Salary range | Between $28,000 And $60,000 | Between $28,000 And $119,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New Jersey |
| Best paying company | - | Capgemini |
| Best paying industry | - | - |
There are a few differences between an operations call center manager and a contact center manager in terms of educational background:
| Operations Call Center Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between operations call center managers' and contact center managers' demographics:
| Operations Call Center Manager | Contact Center Manager | |
| Average age | 44 | 47 |
| Gender ratio | Male, 56.6% Female, 43.4% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |