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The differences between operations call center managers and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both an operations call center manager and a service center manager. Additionally, an operations call center manager has an average salary of $41,633, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for an operations call center manager include process improvement, performance management and direct reports. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Operations Call Center Manager | Service Center Manager | |
| Yearly salary | $41,633 | $40,821 |
| Hourly rate | $20.02 | $19.63 |
| Growth rate | 6% | 6% |
| Number of jobs | 271,210 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 61% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Operations call center managers and service center managers have different pay scales, as shown below.
| Operations Call Center Manager | Service Center Manager | |
| Average salary | $41,633 | $40,821 |
| Salary range | Between $28,000 And $60,000 | Between $30,000 And $54,000 |
| Highest paying City | - | Syracuse, NY |
| Highest paying state | - | Rhode Island |
| Best paying company | - | Capgemini |
| Best paying industry | - | Energy |
There are a few differences between an operations call center manager and a service center manager in terms of educational background:
| Operations Call Center Manager | Service Center Manager | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between operations call center managers' and service center managers' demographics:
| Operations Call Center Manager | Service Center Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 56.6% Female, 43.4% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 6.3% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.0% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |