Order entry representative vs associate customer service representative

The differences between order entry representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming an associate customer service representative takes usually requires 6-12 months. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $34,443 average annual salary of an order entry representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Order entry representative vs associate customer service representative overview

	Order Entry Representative	Associate Customer Service Representative
Yearly salary	$34,443	$35,215
Hourly rate	$16.56	$16.93
Growth rate	-	-4%
Number of jobs	123,220	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 35%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Order entry representative vs associate customer service representative salary

Order entry representatives and associate customer service representatives have different pay scales, as shown below.

	Order Entry Representative	Associate Customer Service Representative
Average salary	$34,443	$35,215
Salary range	Between $28,000 And $42,000	Between $26,000 And $46,000
Highest paying City	Cambridge, MA	Washington, DC
Highest paying state	Rhode Island	Massachusetts
Best paying company	Simpson Manufacturing Co	Deutsche Bank
Best paying industry	Construction	Finance

Differences between order entry representative and associate customer service representative education

There are a few differences between an order entry representative and an associate customer service representative in terms of educational background:

	Order Entry Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs associate customer service representative demographics

Here are the differences between order entry representatives' and associate customer service representatives' demographics:

	Order Entry Representative	Associate Customer Service Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between order entry representative and associate customer service representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Order entry representative vs associate customer service representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

Order Entry Representative vs. similar jobs

Order Entry Representative related careers

Order Entry Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Order Entry Representative
Order Entry Representative vs Associate Customer Service Representative

Updated January 8, 2025

Browse office and administrative jobs