Order entry representative vs customer account representative

The differences between order entry representatives and customer account representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a customer account representative takes usually requires 6-12 months. Additionally, a customer account representative has an average salary of $36,138, which is higher than the $34,443 average annual salary of an order entry representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a customer account representative are work ethic, inbound calls, and customer orders.

Order entry representative vs customer account representative overview

	Order Entry Representative	Customer Account Representative
Yearly salary	$34,443	$36,138
Hourly rate	$16.56	$17.37
Growth rate	-	-4%
Number of jobs	123,220	269,549
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a customer account representative do?

A customer account representative's role is to serve as the primary contact between a company and its clients. They typically reach out to existing and potential customers through calls and correspondence, answer inquiries, address issues and concerns, close sales by offering products and services, process payments, and ensure satisfaction to boost sales and improve client base. Furthermore, as an account representative, it is essential to maintain records of all transactions while adhering to the company's policies and regulations.

Order entry representative vs customer account representative salary

Order entry representatives and customer account representatives have different pay scales, as shown below.

	Order Entry Representative	Customer Account Representative
Average salary	$34,443	$36,138
Salary range	Between $28,000 And $42,000	Between $27,000 And $46,000
Highest paying City	Cambridge, MA	San Ramon, CA
Highest paying state	Rhode Island	Alaska
Best paying company	Simpson Manufacturing Co	Dairy Farmers of America
Best paying industry	Construction	Finance

Differences between order entry representative and customer account representative education

There are a few differences between an order entry representative and a customer account representative in terms of educational background:

	Order Entry Representative	Customer Account Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs customer account representative demographics

Here are the differences between order entry representatives' and customer account representatives' demographics:

	Order Entry Representative	Customer Account Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 46.2% Female, 53.8%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 12.1% Unknown, 5.2% Hispanic or Latino, 19.9% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and customer account representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Customer account representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Negotiate rates and pricing with customers, vendors, and logistics partners.
Prepare invoices for all customers in the logistics department at the end of every shipment.
Assist customers with equipment sales and services, troubleshoot issues and concerns, provide support for billing and accounts.
Utilize computer technology to troubleshoot product malfunctions.
Create display PowerPoint presentation used in national refresher training.

Order entry representative vs customer account representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common customer account representative skills

Work Ethic, 9%
Inbound Calls, 6%
Customer Orders, 6%
Account Management, 6%
Outbound Calls, 5%
Delinquent Accounts, 5%

Order Entry Representative vs. similar jobs

Order Entry Representative related careers

Order Entry Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Order Entry Representative
Order Entry Representative vs Customer Account Representative

Updated January 8, 2025

Browse office and administrative jobs