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The differences between order entry representatives and customer relations representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a customer relations representative takes usually requires 6-12 months. Additionally, a customer relations representative has an average salary of $38,632, which is higher than the $34,443 average annual salary of an order entry representative.
The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a customer relations representative are customer relations, customer complaints, and team-oriented environment.
| Order Entry Representative | Customer Relations Representative | |
| Yearly salary | $34,443 | $38,632 |
| Hourly rate | $16.56 | $18.57 |
| Growth rate | - | -4% |
| Number of jobs | 123,220 | 235,295 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Average age | 43 | 40 |
| Years of experience | 2 | 12 |
An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.
A customer relations representative is responsible for providing the highest customer service by interacting with customers to respond to their inquiries and concerns, process their requests, and resolve their complaints. Customer relations representatives assist the customers with their needs by offering products and services according to their requirements and budget limitations. They may also sell newly launched products to the customers, discuss features and usability, and generate payments and delivery details. A customer relations representative must have excellent communication and organizational skills to maintain healthy business relationships with the customers to achieve the company's long-term goals and objectives.
Order entry representatives and customer relations representatives have different pay scales, as shown below.
| Order Entry Representative | Customer Relations Representative | |
| Average salary | $34,443 | $38,632 |
| Salary range | Between $28,000 And $42,000 | Between $29,000 And $50,000 |
| Highest paying City | Cambridge, MA | New York, NY |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Simpson Manufacturing Co | Cook Children's Medical Center |
| Best paying industry | Construction | Finance |
There are a few differences between an order entry representative and a customer relations representative in terms of educational background:
| Order Entry Representative | Customer Relations Representative | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between order entry representatives' and customer relations representatives' demographics:
| Order Entry Representative | Customer Relations Representative | |
| Average age | 43 | 40 |
| Gender ratio | Male, 26.4% Female, 73.6% | Male, 29.8% Female, 70.2% |
| Race ratio | Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 20.3% Asian, 6.3% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |