Order entry representative vs customer sales representative

The differences between order entry representatives and customer sales representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a customer sales representative takes usually requires 6-12 months. Additionally, a customer sales representative has an average salary of $38,744, which is higher than the $34,443 average annual salary of an order entry representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a customer sales representative are customer service, product knowledge, and customer sales.

Order entry representative vs customer sales representative overview

	Order Entry Representative	Customer Sales Representative
Yearly salary	$34,443	$38,744
Hourly rate	$16.56	$18.63
Growth rate	-	-4%
Number of jobs	123,220	303,801
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a customer sales representative do?

The primary role of customer service representatives is to help customers with questions and complaints. It is also their duties and responsibilities to provide customers with information about services and products, take and process orders, and process returns and modifications. They also store records of customer transactions and interactions and provide feedback on customer service efficacy. Customer service representatives must also ensure that they can give customer satisfaction and offer the best professional support.

Order entry representative vs customer sales representative salary

Order entry representatives and customer sales representatives have different pay scales, as shown below.

	Order Entry Representative	Customer Sales Representative
Average salary	$34,443	$38,744
Salary range	Between $28,000 And $42,000	Between $27,000 And $54,000
Highest paying City	Cambridge, MA	Santa Rosa, CA
Highest paying state	Rhode Island	Hawaii
Best paying company	Simpson Manufacturing Co	Merck
Best paying industry	Construction	Finance

Differences between order entry representative and customer sales representative education

There are a few differences between an order entry representative and a customer sales representative in terms of educational background:

	Order Entry Representative	Customer Sales Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs customer sales representative demographics

Here are the differences between order entry representatives' and customer sales representatives' demographics:

	Order Entry Representative	Customer Sales Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 44.9% Female, 55.1%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 24.4% Asian, 6.8% White, 52.1% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and customer sales representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Customer sales representative example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Help customers if internet are running slow, if phone are not working, and also help to troubleshoot with them.
Practice good housekeeping methods and overall cleanliness.
Maintain cleanliness and organization of inventory within the assigned department.
Require to troubleshoot products and instruct customers on their proper use/warranty/options.
Work closely with sales director on scheduling, motivation of representations and setting up promotional events.

Order entry representative vs customer sales representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common customer sales representative skills

Customer Service, 19%
Product Knowledge, 13%
Customer Sales, 9%
Cleanliness, 8%
Excellent Interpersonal, 6%
Social Media Marketing, 5%

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Order Entry Representative
Order Entry Representative vs Customer Sales Representative

Updated January 8, 2025

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