Order entry representative vs customer support representative

The differences between order entry representatives and customer support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a customer support representative takes usually requires 6-12 months. Additionally, a customer support representative has an average salary of $37,404, which is higher than the $34,443 average annual salary of an order entry representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a customer support representative are technical support, windows, and customer inquiries.

Order entry representative vs customer support representative overview

	Order Entry Representative	Customer Support Representative
Yearly salary	$34,443	$37,404
Hourly rate	$16.56	$17.98
Growth rate	-	-4%
Number of jobs	123,220	243,140
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 50%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a customer support representative do?

A customer support representative is responsible for answering calls and correspondence, providing customer assistance in various technical issues, concerns, or difficulties. There are also instances when they must make calls to follow-up on the issues, or even sell products and services. Most of the time, a customer support representative has a certain quota to reach and works under a manager's supervision. Furthermore, it is essential to keep accurate records and report to managers or supervisors should there be any problems.

Order entry representative vs customer support representative salary

Order entry representatives and customer support representatives have different pay scales, as shown below.

	Order Entry Representative	Customer Support Representative
Average salary	$34,443	$37,404
Salary range	Between $28,000 And $42,000	Between $29,000 And $47,000
Highest paying City	Cambridge, MA	Boston, MA
Highest paying state	Rhode Island	Alaska
Best paying company	Simpson Manufacturing Co	University of California, Berkeley
Best paying industry	Construction	Finance

Differences between order entry representative and customer support representative education

There are a few differences between an order entry representative and a customer support representative in terms of educational background:

	Order Entry Representative	Customer Support Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs customer support representative demographics

Here are the differences between order entry representatives' and customer support representatives' demographics:

	Order Entry Representative	Customer Support Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 47.0% Female, 53.0%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 20.1% Asian, 7.3% White, 55.4% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between order entry representative and customer support representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Customer support representative example responsibilities.

Manage customer relationships using company CRM system, deliver post sales training on system, and offer additional assistance as needed.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.
Coordinate and escalate efforts with adjacent operations and engineering groups to offer end-to-end solutions for customers with complex technical issues.
Track and measure all activity demonstrating the impact of CRR involvement.
Act as technical liaison and sell product into Telco and LAN markets.
Support internal users regarding installation of hardware, software and other windows application issues.

Order entry representative vs customer support representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common customer support representative skills

Technical Support, 10%
Windows, 8%
Customer Inquiries, 6%
Data Entry, 6%
Customer Support, 4%
Work Ethic, 4%

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Order Entry Representative
Order Entry Representative vs Customer Support Representative

Updated January 8, 2025

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