Order entry representative vs order entry clerk

The differences between order entry representatives and order entry clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an order entry representative and an order entry clerk. Additionally, an order entry representative has an average salary of $34,443, which is higher than the $34,147 average annual salary of an order entry clerk.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for an order entry clerk are customer service, purchase orders, and data entry errors.

Order entry representative vs order entry clerk overview

	Order Entry Representative	Order Entry Clerk
Yearly salary	$34,443	$34,147
Hourly rate	$16.56	$16.42
Growth rate	-	-
Number of jobs	123,220	101,541
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	Associate Degree, 30%
Average age	43	43
Years of experience	2	2

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does an order entry clerk do?

An Order Entry Clerk is primarily in charge of receiving and processing customer orders, ensuring accuracy and timeliness. Upon receiving orders, an order entry clerk is responsible for entering customer information into databases such as names, billing details, address, and item specifications. They communicate with customers through calls or email to confirm their orders and information, answering inquiries should there be any. Besides handling databases, an Order Entry Clerk Prepares and processes shipping documents, invoices, and contracts, tracking procedures to ensure smooth workflow. Moreover, there are also instances where they must receive and handle customer complaints, resolving them promptly.

Order entry representative vs order entry clerk salary

Order entry representatives and order entry clerks have different pay scales, as shown below.

	Order Entry Representative	Order Entry Clerk
Average salary	$34,443	$34,147
Salary range	Between $28,000 And $42,000	Between $28,000 And $41,000
Highest paying City	Cambridge, MA	Las Vegas, NV
Highest paying state	Rhode Island	Connecticut
Best paying company	Simpson Manufacturing Co	Dexter
Best paying industry	Construction	Automotive

Differences between order entry representative and order entry clerk education

There are a few differences between an order entry representative and an order entry clerk in terms of educational background:

	Order Entry Representative	Order Entry Clerk
Most common degree	Bachelor's Degree, 37%	Associate Degree, 30%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs order entry clerk demographics

Here are the differences between order entry representatives' and order entry clerks' demographics:

	Order Entry Representative	Order Entry Clerk
Average age	43	43
Gender ratio	Male, 26.4% Female, 73.6%	Male, 15.7% Female, 84.3%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%
LGBT Percentage	6%	6%

Differences between order entry representative and order entry clerk duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Order entry clerk example responsibilities.

Assist customers with book purchases; POS cashier.
Pull orders of juice, utilizing a laptop and RF gun attach to forklift.
Audit all EDI orders for complete address, terms, special promotions, and overall accuracy.
Post invoices to ERP system, update GRN, set up and maintain new vendor accounts.
Process EDI purchase ordering-credit-debit adjustments.
Assist department director in weekly payroll approval.

Order entry representative vs order entry clerk skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common order entry clerk skills

Customer Service, 23%
Purchase Orders, 10%
Data Entry Errors, 10%
Computer System, 9%
Customer Orders, 9%
EDI, 3%

Order Entry Representative vs. similar jobs

Order Entry Representative related careers

Order Entry Representative related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Order Entry Representative
Order Entry Representative vs Order Entry Clerk

Updated January 8, 2025

Browse office and administrative jobs