Order entry representative vs phone representative

The differences between order entry representatives and phone representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a phone representative takes usually requires 6-12 months. Additionally, a phone representative has an average salary of $42,827, which is higher than the $34,443 average annual salary of an order entry representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a phone representative are customer service, outbound calls, and telephone calls.

Order entry representative vs phone representative overview

	Order Entry Representative	Phone Representative
Yearly salary	$34,443	$42,827
Hourly rate	$16.56	$20.59
Growth rate	-	-4%
Number of jobs	123,220	222,650
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 37%	High School Diploma, 37%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a phone representative do?

A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.

Order entry representative vs phone representative salary

Order entry representatives and phone representatives have different pay scales, as shown below.

	Order Entry Representative	Phone Representative
Average salary	$34,443	$42,827
Salary range	Between $28,000 And $42,000	Between $26,000 And $68,000
Highest paying City	Cambridge, MA	Norco, CA
Highest paying state	Rhode Island	California
Best paying company	Simpson Manufacturing Co	Press Ganey
Best paying industry	Construction	Health Care

Differences between order entry representative and phone representative education

There are a few differences between an order entry representative and a phone representative in terms of educational background:

	Order Entry Representative	Phone Representative
Most common degree	Bachelor's Degree, 37%	High School Diploma, 37%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs phone representative demographics

Here are the differences between order entry representatives' and phone representatives' demographics:

	Order Entry Representative	Phone Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 34.6% Female, 65.4%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 10.0% Unknown, 5.2% Hispanic or Latino, 20.1% Asian, 5.5% White, 58.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and phone representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Phone representative example responsibilities.

Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Provide status of medical claims and explain EOB's.
Research and resolve incorrect payments, EOB rejections and other issues with accounts.
Answer inbound provider calls to help with billing Medicaid claims and benefits and eligibility issues.
Update alumni on current happenings in university life and act as a liaison between past and current students.
Contact hundreds of alumni and their families by telephone and raise thousands of dollars to improve school facilities and maintain school grounds

Order entry representative vs phone representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common phone representative skills

Customer Service, 27%
Outbound Calls, 13%
Telephone Calls, 7%
Inbound Phone Calls, 7%
Troubleshoot, 6%
Computer System, 3%

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Office and Administrative Industry
Order Entry Representative
Order Entry Representative vs Phone Representative

Updated January 8, 2025

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