Order entry representative vs support representative

The differences between order entry representatives and support representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become an order entry representative, becoming a support representative takes usually requires 6-12 months. Additionally, an order entry representative has an average salary of $34,443, which is higher than the $33,372 average annual salary of a support representative.

The top three skills for an order entry representative include order entry, data entry and customer service. The most important skills for a support representative are patients, customer service, and troubleshoot.

Order entry representative vs support representative overview

	Order Entry Representative	Support Representative
Yearly salary	$34,443	$33,372
Hourly rate	$16.56	$16.04
Growth rate	-	-4%
Number of jobs	123,220	246,710
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 52%
Average age	43	40
Years of experience	2	12

What does an order entry representative do?

An order entry representative is responsible for the accurate capture of customer orders by analyzing order information and status to fill a final order entry for processing. You will be receiving and processing order information for merchandise through phone calls, emails, or walk-ins and using the information to record shipping dates and locations, tabulate prices and invoice information, and updating customer order accounts. Order entry representatives work within the order processing team to ensure timely customer service.

What does a support representative do?

The primary job of technical support representatives is to answer incoming calls and resolve customer problems or complaints related to computer hardware and software. They typically work in team environments and report directly to the technical department manager. Aside from answering phone calls, they also maintain the solutions database and respond to online chat requests and technical support emails. A successful technical support representative should have an in-depth knowledge of diagnosing and fixing computer problems, customer service skills, and problem-solving skills.

Order entry representative vs support representative salary

Order entry representatives and support representatives have different pay scales, as shown below.

	Order Entry Representative	Support Representative
Average salary	$34,443	$33,372
Salary range	Between $28,000 And $42,000	Between $26,000 And $42,000
Highest paying City	Cambridge, MA	Santa Barbara, CA
Highest paying state	Rhode Island	Alaska
Best paying company	Simpson Manufacturing Co	Accenture
Best paying industry	Construction	Technology

Differences between order entry representative and support representative education

There are a few differences between an order entry representative and a support representative in terms of educational background:

	Order Entry Representative	Support Representative
Most common degree	Bachelor's Degree, 37%	Bachelor's Degree, 52%
Most common major	Business	Business
Most common college	-	-

Order entry representative vs support representative demographics

Here are the differences between order entry representatives' and support representatives' demographics:

	Order Entry Representative	Support Representative
Average age	43	40
Gender ratio	Male, 26.4% Female, 73.6%	Male, 44.4% Female, 55.6%
Race ratio	Black or African American, 9.5% Unknown, 4.3% Hispanic or Latino, 15.5% Asian, 5.9% White, 63.9% American Indian and Alaska Native, 0.9%	Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 19.6% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between order entry representative and support representative duties and responsibilities

Order entry representative example responsibilities.

Manage Facebook and patient communication programs.
Create and maintain records of sales and assets in Microsoft GP, CRM, Salesforce and the SolidWorks VRC.
Key numeric and alphabetic characters into the AS400 system.
Contribute extensive UAT for new regional ERP launch and enhancements.
Handle high call volume during the transition of an ERP system.
Resolve outstanding issues with sales and finance to expedite cohesive bookings.

Support representative example responsibilities.

Educate veterans and the college community on veteran's benefits and academic requirements need to accomplish academic goals.
Follow approved patient care algorithms to ensure patients receive quality care post surgically, while abiding by HIPAA regulations.
Maintain personal patient information while following HIPAA regulations.
Document department procedures; some convert into PowerPoint presentations.
Follow all current Medicare, Medicaid regulations and requirements to ensure continual compliance.
Provide hospital patients with assistance in obtaining proper medical coverage to cover medical expenses.

Order entry representative vs support representative skills

Common order entry representative skills

Order Entry, 15%
Data Entry, 14%
Customer Service, 12%
Order Processing, 8%
Customer Satisfaction, 7%
Inbound Calls, 6%

Common support representative skills

Patients, 10%
Customer Service, 8%
Troubleshoot, 8%
Data Entry, 8%
Technical Support, 7%
Phone Calls, 6%

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Order Entry Representative
Order Entry Representative vs Support Representative

Updated January 8, 2025

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