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The differences between passenger service supervisors and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $38,034 average annual salary of a passenger service supervisor.
The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a service lead are food service, food safety, and exceptional client.
| Passenger Service Supervisor | Service Lead | |
| Yearly salary | $38,034 | $83,844 |
| Hourly rate | $18.29 | $40.31 |
| Growth rate | -4% | -4% |
| Number of jobs | 20,660 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Passenger service supervisors and service leads have different pay scales, as shown below.
| Passenger Service Supervisor | Service Lead | |
| Average salary | $38,034 | $83,844 |
| Salary range | Between $30,000 And $47,000 | Between $49,000 And $142,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Meta |
| Best paying industry | - | - |
There are a few differences between a passenger service supervisor and a service lead in terms of educational background:
| Passenger Service Supervisor | Service Lead | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between passenger service supervisors' and service leads' demographics:
| Passenger Service Supervisor | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |