Passenger service supervisor vs shift supervisor

The differences between passenger service supervisors and shift supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a passenger service supervisor and a shift supervisor. Additionally, a passenger service supervisor has an average salary of $38,034, which is higher than the $34,141 average annual salary of a shift supervisor.

The top three skills for a passenger service supervisor include safety procedures, TSA and OSHA. The most important skills for a shift supervisor are cash handling, store operations, and store management.

Passenger service supervisor vs shift supervisor overview

	Passenger Service Supervisor	Shift Supervisor
Yearly salary	$38,034	$34,141
Hourly rate	$18.29	$16.41
Growth rate	-4%	10%
Number of jobs	20,660	282,079
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 40%
Average age	47	43
Years of experience	6	6

What does a passenger service supervisor do?

A passenger service supervisor is responsible for overseeing the handling of passenger services, usually at an airport, to ensure smooth operations. The supervisor oversees the work of other passenger service staff working at the passenger information desk, check-in services, baggage handling, and ticket desks. You will ensure that the correct procedures are adhered to, handle customer complaints and issues arising, keep incident records, coordinate and liaise with partners such as airlines and cargo handling agents.

What does a shift supervisor do?

Shift supervisors are responsible for the employees assigned to the shift that they are handling. Shift supervisors ensure that the employees who were expected to report to work at the specific shift came in. They also ensure that the employees are doing their jobs while at work. Shift supervisors are expected to ensure that employees are really working during working hours and properly delegate work. Shift supervisors ensure that the employees are productive and efficient in their jobs. They are expected to provide coaching and guidance so that the employees will be able to reach the goals assigned to the work team.

Passenger service supervisor vs shift supervisor salary

Passenger service supervisors and shift supervisors have different pay scales, as shown below.

	Passenger Service Supervisor	Shift Supervisor
Average salary	$38,034	$34,141
Salary range	Between $30,000 And $47,000	Between $26,000 And $44,000
Highest paying City	-	San Jose, CA
Highest paying state	-	Hawaii
Best paying company	-	AbbVie
Best paying industry	-	Manufacturing

Differences between passenger service supervisor and shift supervisor education

There are a few differences between a passenger service supervisor and a shift supervisor in terms of educational background:

	Passenger Service Supervisor	Shift Supervisor
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 40%
Most common major	Business	Business
Most common college	California State University - Bakersfield	SUNY College of Technology at Delhi

Passenger service supervisor vs shift supervisor demographics

Here are the differences between passenger service supervisors' and shift supervisors' demographics:

	Passenger Service Supervisor	Shift Supervisor
Average age	47	43
Gender ratio	Male, 55.0% Female, 45.0%	Male, 49.1% Female, 50.9%
Race ratio	Black or African American, 9.3% Unknown, 4.7% Hispanic or Latino, 19.4% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6%	Black or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 17.2% Asian, 6.9% White, 61.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	9%

Differences between passenger service supervisor and shift supervisor duties and responsibilities

Passenger service supervisor example responsibilities.

Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Advise DOD military and civilian personnel and dependents on travel and transportation services.
Oversee and insure compliance with all FAA require records and daily testing at security checkpoint.
Monitor & maintain daily reports including arrival-departure schedule times, reservations, baggage claim volume and U.S. customs inquiries when request.
Fax confirmation of travel reservations to other administrative offices.
Analyze specific programmatic issues, using FAA safety information systems, to determine feasibility of policy alternatives.

Shift supervisor example responsibilities.

Content include math skills, how to manage a monthly budget, job searches, and managing a home.
Manage a team of energy consultants in daily production, SPH (sales per hr.
Evaluate daily job objectives and utilize knowledge of math, physics, and engineering to achieve the desired results.
Manage a part-time managerial shift supervisor position that require daily bookkeeping in POS system.
Prepare overall security plans and manage security operations of organization, including assignments, staffing and payroll.
Carry out administrative functions including tracking ordering and managing inventory, and support the manager in monitoring store security and cleanliness.

Passenger service supervisor vs shift supervisor skills

Common passenger service supervisor skills

Safety Procedures, 16%
TSA, 14%
OSHA, 13%
Disciplinary Actions, 12%
Customer Satisfaction, 12%
Reservations, 11%

Common shift supervisor skills

Cash Handling, 19%
Store Operations, 9%
Store Management, 9%
Loss Prevention, 7%
Food Products, 7%
Cash Flow, 5%

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Passenger Service Supervisor
Passenger Service Supervisor vs Shift Supervisor

Updated January 8, 2025

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