Patient service representative vs account management representative

The differences between patient service representatives and account management representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service representative and an account management representative. Additionally, an account management representative has an average salary of $46,765, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for an account management representative are customer service, medical terminology, and data entry.

Patient service representative vs account management representative overview

	Patient Service Representative	Account Management Representative
Yearly salary	$32,476	$46,765
Hourly rate	$15.61	$22.48
Growth rate	-4%	-4%
Number of jobs	165,920	222,957
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 50%
Average age	40	40
Years of experience	4	4

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

What does an account management representative do?

An account management representative is in charge of overseeing client accounts, ensuring everything runs smoothly and efficiently. They may work directly with clients to answer inquiries, identify their needs, provide advice, and resolve any issues or concerns. An account management representative may also perform research and analysis to identify new business and client opportunities, generate leads, offer products and services, and develop account management and sales strategies. Moreover, they must maintain an active communication line with staff while enforcing the company's policies and regulations.

Patient service representative vs account management representative salary

Patient service representatives and account management representatives have different pay scales, as shown below.

	Patient Service Representative	Account Management Representative
Average salary	$32,476	$46,765
Salary range	Between $27,000 And $38,000	Between $27,000 And $78,000
Highest paying City	Seattle, WA	Boston, MA
Highest paying state	Vermont	Massachusetts
Best paying company	University of California, Berkeley	Microsoft
Best paying industry	Health Care	Government

Differences between patient service representative and account management representative education

There are a few differences between a patient service representative and an account management representative in terms of educational background:

	Patient Service Representative	Account Management Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 50%
Most common major	Business	Business
Most common college	University of Pennsylvania	Stanford University

Patient service representative vs account management representative demographics

Here are the differences between patient service representatives' and account management representatives' demographics:

	Patient Service Representative	Account Management Representative
Average age	40	40
Gender ratio	Male, 11.9% Female, 88.1%	Male, 31.7% Female, 68.3%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 12.0% Unknown, 5.6% Hispanic or Latino, 18.9% Asian, 7.2% White, 55.5% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between patient service representative and account management representative duties and responsibilities

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Account management representative example responsibilities.

Market managed care plans to clients on Medicaid and public assistance.
Manage Facebook and patient communication programs.
Utilize ICD-9 and ICD-10 codes for the descriptions of veterans.
Research and apply COPT, ICD-9 and HCPC codes as needed.
Update fee schedules and specific CPT codes as needed.
Direct the support of new designs for their logistics aspects.

Patient service representative vs account management representative skills

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Common account management representative skills

Customer Service, 21%
Medical Terminology, 14%
Data Entry, 9%
Patients, 8%
Inpatient Admissions, 7%
Outpatient Services, 6%

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Office and Administrative Industry
Patient Service Representative
Patient Service Representative vs Account Management Representative

Updated January 8, 2025

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