Patient service representative vs registration representative

The differences between patient service representatives and registration representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a patient service representative and a registration representative. Additionally, a registration representative has an average salary of $34,021, which is higher than the $32,476 average annual salary of a patient service representative.

The top three skills for a patient service representative include patients, customer service and excellent interpersonal. The most important skills for a registration representative are patients, medical terminology, and patient care.

Patient service representative vs registration representative overview

	Patient Service Representative	Registration Representative
Yearly salary	$32,476	$34,021
Hourly rate	$15.61	$16.36
Growth rate	-4%	-4%
Number of jobs	165,920	118,803
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 35%
Average age	40	40
Years of experience	4	4

What does a patient service representative do?

A Patient Service Representative is responsible for coordinating with patients, ensuring accuracy and satisfaction at all times. The duties of a Patient Service Representative revolves around greeting and responding to patients, offering assistance in documentation, gathering and maintaining their personal information, and even communicating with the family or guardian. They also have to collect payments and process insurance details, obtain medical history, and even keep the patients updated in various aspects. Aside from this, it is crucial for a Representative coordinate with supervisors or personnel in-charge at all times.

What does a registration representative do?

In medical facilities, a registration representative serves as the patients' first point of contact in clinics and hospitals. They primarily greet patients, identify their needs, gather personal and medical information, and assist them in filling out forms. They must also handle admission and discharge procedures, process payments, arrange payment plans, and collect insurance information. Furthermore, as a registered representative, it is essential to maintain an active communication line with staff for a smooth and efficient workflow.

Patient service representative vs registration representative salary

Patient service representatives and registration representatives have different pay scales, as shown below.

	Patient Service Representative	Registration Representative
Average salary	$32,476	$34,021
Salary range	Between $27,000 And $38,000	Between $26,000 And $42,000
Highest paying City	Seattle, WA	Boston, MA
Highest paying state	Vermont	Massachusetts
Best paying company	University of California, Berkeley	UMass Memorial Health
Best paying industry	Health Care	Health Care

Differences between patient service representative and registration representative education

There are a few differences between a patient service representative and a registration representative in terms of educational background:

	Patient Service Representative	Registration Representative
Most common degree	Bachelor's Degree, 32%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Patient service representative vs registration representative demographics

Here are the differences between patient service representatives' and registration representatives' demographics:

	Patient Service Representative	Registration Representative
Average age	40	40
Gender ratio	Male, 11.9% Female, 88.1%	Male, 13.9% Female, 86.1%
Race ratio	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 4.9% Hispanic or Latino, 21.3% Asian, 6.4% White, 55.2% American Indian and Alaska Native, 0.6%
LGBT Percentage	7%	7%

Differences between patient service representative and registration representative duties and responsibilities

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Registration representative example responsibilities.

Work with third party payer requirements including Medicare, Medicaid (AHCCCS), manage care plans, and commercial plans.
Manage and update demographic and insurance information, including authorizations and referrals, while demonstrating HIPPA confidentiality regulations.
Verify eligibility and insurance benefits for patients, including Medicare, Medicaid, private insurance and workers' compensation.
Maintain patient privacy in accordance with HIPAA with a high level of professionalism, compassion, productivity, and accuracy.
Maintain proficient level of knowledge regarding Medicare requirements, HIPAA compliance and reimbursement criteria.
Complete registration process for inpatients, outpatients, and emergency patients accurately and efficiently in accordance with policies and procedures.

Patient service representative vs registration representative skills

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

Common registration representative skills

Patients, 25%
Medical Terminology, 10%
Patient Care, 6%
Customer Service, 6%
Health Insurance, 5%
Patient Registration, 4%

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Office and Administrative Industry
Patient Service Representative
Patient Service Representative vs Registration Representative

Updated January 8, 2025

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