Pc/lan analyst vs support analyst

The differences between pc/lan analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a pc/lan analyst and a support analyst. Additionally, a support analyst has an average salary of $75,989, which is higher than the $49,650 average annual salary of a pc/lan analyst.

The top three skills for a pc/lan analyst include PC, desk support and customer service. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Pc/lan analyst vs support analyst overview

	Pc/Lan Analyst	Support Analyst
Yearly salary	$49,650	$75,989
Hourly rate	$23.87	$36.53
Growth rate	10%	10%
Number of jobs	38,804	107,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 62%
Average age	42	42
Years of experience	2	2

Pc/lan analyst vs support analyst salary

Pc/lan analysts and support analysts have different pay scales, as shown below.

	Pc/Lan Analyst	Support Analyst
Average salary	$49,650	$75,989
Salary range	Between $36,000 And $66,000	Between $50,000 And $114,000
Highest paying City	-	Jersey City, NJ
Highest paying state	-	New Jersey
Best paying company	-	The Citadel
Best paying industry	-	Finance

Differences between pc/lan analyst and support analyst education

There are a few differences between a pc/lan analyst and a support analyst in terms of educational background:

	Pc/Lan Analyst	Support Analyst
Most common degree	Bachelor's Degree, 52%	Bachelor's Degree, 62%
Most common major	Business	Business
Most common college	Stanford University	Stanford University

Pc/lan analyst vs support analyst demographics

Here are the differences between pc/lan analysts' and support analysts' demographics:

	Pc/Lan Analyst	Support Analyst
Average age	42	42
Gender ratio	Male, 82.4% Female, 17.6%	Male, 63.1% Female, 36.9%
Race ratio	Black or African American, 9.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 12.9% White, 55.3% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between pc/lan analyst and support analyst duties and responsibilities

Pc/lan analyst example responsibilities.

Manage the virtualization of physical servers in initial efforts to reduce data center footprint.
Work with the end user to troubleshoot software issues or install software as needed.
Move workstations per request including PCs or thin-clients, phones, scanners, printers, etc.
Install software via SCCM console.
Configure switches and install wireless routers at different branches.
Lead the Unix server implementation at the regional satellite locations.

Support analyst example responsibilities.

Manage support activities in the CRM.
Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Develop client case reports and dashboards within Salesforce CRM.
Create web pages (HTML and PDF) for intranet.
Perform hardware installations for LAN connection.

Pc/lan analyst vs support analyst skills

Common pc/lan analyst skills

PC, 14%
Desk Support, 10%
Customer Service, 7%
Remote Desktop, 5%
Technical Support, 5%
Computer System, 4%

Common support analyst skills

Customer Service, 16%
Troubleshoot, 7%
Technical Support, 5%
Application Support, 5%
Patients, 4%
Issue Resolution, 4%