Personal service representative vs patient service representative

The differences between personal service representatives and patient service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a personal service representative, becoming a patient service representative takes usually requires 2-4 years. Additionally, a patient service representative has an average salary of $32,476, which is higher than the $32,364 average annual salary of a personal service representative.

The top three skills for a personal service representative include financial transactions, quality customer service and support services. The most important skills for a patient service representative are patients, customer service, and excellent interpersonal.

Personal service representative vs patient service representative overview

	Personal Service Representative	Patient Service Representative
Yearly salary	$32,364	$32,476
Hourly rate	$15.56	$15.61
Growth rate	-4%	-4%
Number of jobs	154,915	165,920
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	4

Personal service representative vs patient service representative salary

Personal service representatives and patient service representatives have different pay scales, as shown below.

	Personal Service Representative	Patient Service Representative
Average salary	$32,364	$32,476
Salary range	Between $25,000 And $40,000	Between $27,000 And $38,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Vermont
Best paying company	-	University of California, Berkeley
Best paying industry	-	Health Care

Differences between personal service representative and patient service representative education

There are a few differences between a personal service representative and a patient service representative in terms of educational background:

	Personal Service Representative	Patient Service Representative
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 32%
Most common major	Business	Business
Most common college	-	University of Pennsylvania

Personal service representative vs patient service representative demographics

Here are the differences between personal service representatives' and patient service representatives' demographics:

	Personal Service Representative	Patient Service Representative
Average age	40	40
Gender ratio	Male, 30.6% Female, 69.4%	Male, 11.9% Female, 88.1%
Race ratio	Black or African American, 12.5% Unknown, 5.5% Hispanic or Latino, 18.5% Asian, 6.9% White, 55.8% American Indian and Alaska Native, 0.8%	Black or African American, 10.3% Unknown, 5.3% Hispanic or Latino, 21.5% Asian, 6.3% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between personal service representative and patient service representative duties and responsibilities

Personal service representative example responsibilities.

Utilize federal and state Medicaid health guidelines to implement proper manage care according to departmental policies and procedures.
Input and maintain ATM and debit cards within system.
Comply with HIPAA standards in all patient documentation and interactions
Handle complex inquires, resolve problems, gather information and troubleshoot problems.
Assist customers with routine online bank relate requests such, as inquiries regarding ATM and debit card usage and limits.
Assure all HIPAA guidelines are continuously being meet, while guaranteeing inquiries are being document according to government compliance standards.

Patient service representative example responsibilities.

Manage the daily release of charges to A/R.
Adhere with all state and federal regulations such as EMTALA and HIPPA requirements and appropriately collect co-payments and deductibles from patients.
Provide caring and compassion to elderly and developmentally disable patients.
Demonstrate respect, compassion and confidentiality for patients and family members.
Provide professional and accurate service to schedule patient appointments, check-in and verify insurance eligibility.
Provide quality customer service to patients and observe all protocols regarding HIPPA regulations to ensure patient confidentiality.

Personal service representative vs patient service representative skills

Common personal service representative skills

Financial Transactions, 45%
Quality Customer Service, 9%
Support Services, 3%
Community Resources, 3%
ACH, 3%
Workforce Solutions, 3%

Common patient service representative skills

Patients, 20%
Customer Service, 12%
Excellent Interpersonal, 7%
Check-In, 7%
Patient Service, 6%
Excellent Organizational, 6%

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Office and Administrative Industry
Personal Service Representative
Personal Service Representative vs Patient Service Representative

Updated January 8, 2025

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