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The differences between policy service coordinators and service leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a policy service coordinator and a service lead. Additionally, a service lead has an average salary of $83,844, which is higher than the $55,533 average annual salary of a policy service coordinator.
The top three skills for a policy service coordinator include public policy, policy changes and fact sheets. The most important skills for a service lead are food service, food safety, and exceptional client.
| Policy Service Coordinator | Service Lead | |
| Yearly salary | $55,533 | $83,844 |
| Hourly rate | $26.70 | $40.31 |
| Growth rate | 18% | -4% |
| Number of jobs | 33,663 | 52,336 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A policy service coordinator is in charge of coordinating services to meet the clients' needs. Although the extent of their duties depends on their place or industry of employment, it typically includes conducting extensive research and analyses, gathering and analyzing data from various procedures and client feedback, coordinating with internal and external parties, and developing strategies to optimizes services. Moreover, a policy service coordinator evaluates the existing services and operations, determines the strengths and weaknesses, and implements solutions against problem areas.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
Policy service coordinators and service leads have different pay scales, as shown below.
| Policy Service Coordinator | Service Lead | |
| Average salary | $55,533 | $83,844 |
| Salary range | Between $35,000 And $86,000 | Between $49,000 And $142,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Meta |
| Best paying industry | - | - |
There are a few differences between a policy service coordinator and a service lead in terms of educational background:
| Policy Service Coordinator | Service Lead | |
| Most common degree | Bachelor's Degree, 60% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between policy service coordinators' and service leads' demographics:
| Policy Service Coordinator | Service Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 30.9% Female, 69.1% | Male, 48.1% Female, 51.9% |
| Race ratio | Black or African American, 9.7% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.3% White, 60.8% American Indian and Alaska Native, 0.6% | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |