Process improvement manager vs center manager

The differences between process improvement managers and center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a process improvement manager and a center manager. Additionally, a process improvement manager has an average salary of $105,454, which is higher than the $56,284 average annual salary of a center manager.

The top three skills for a process improvement manager include sigma, lean six sigma and project management. The most important skills for a center manager are patients, OSHA, and patient care.

Process improvement manager vs center manager overview

	Process Improvement Manager	Center Manager
Yearly salary	$105,454	$56,284
Hourly rate	$50.70	$27.06
Growth rate	6%	6%
Number of jobs	177,168	278,683
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 55%
Average age	44	44
Years of experience	6	6

What does a process improvement manager do?

Process Improvement Managers oversee the operational processes of the company. These processes are usually related to production, sales, marketing, human resources, or finance. Process Improvement Managers are in charge of creating policies and procedures to guide the company's different departments. They analyze related data and craft recommendations to improve the procedures. They ensure that their recommendations lead to higher efficiency. Process Improvement Managers also ensure that these new processes are implemented properly and yield results.

What does a center manager do?

A call center manager is an individual who is responsible for managing and supervising call center employees. Call center managers are required to identify and solve call center problems as well as communicate with dissatisfied customers to find a satisfactory solution. They assist in the hiring and training of new and qualified call center candidates. Call center managers must also possess exceptional talents such as excellent interpersonal traits, customer service, and good conflict resolution skills.

Process improvement manager vs center manager salary

Process improvement managers and center managers have different pay scales, as shown below.

	Process Improvement Manager	Center Manager
Average salary	$105,454	$56,284
Salary range	Between $80,000 And $137,000	Between $35,000 And $90,000
Highest paying City	New York, NY	Jersey City, NJ
Highest paying state	New York	New Jersey
Best paying company	Meta	Capgemini
Best paying industry	Technology	Technology

Differences between process improvement manager and center manager education

There are a few differences between a process improvement manager and a center manager in terms of educational background:

	Process Improvement Manager	Center Manager
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

Process improvement manager vs center manager demographics

Here are the differences between process improvement managers' and center managers' demographics:

	Process Improvement Manager	Center Manager
Average age	44	44
Gender ratio	Male, 69.0% Female, 31.0%	Male, 47.7% Female, 52.3%
Race ratio	Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.2% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between process improvement manager and center manager duties and responsibilities

Process improvement manager example responsibilities.

Manage enterprise applications such as ERP, CRM and commissions calculating software.
Manage projects and require personnel utilizing PMI tools and best practices from project initiation to close down.
Lead department through SharePoint implementation.
Focus are process, resource management and governance improvement opportunities to achieve breakthrough performance.
Lead successful, on-time, and on budget implementation of antiquate plant systems infrastructure and manufacturing enterprise applications.
Coordinate product re-launch project to execute Kanban program achieving target inventory level requirements improving lead time reduction from 12wks to 2wks.

Center manager example responsibilities.

Achieve or exceed SLA's by proactively managing multiple desktop support queues.
Create and manage the Facebook page for the station.
Manage multiple vendors for a variety of HVAC work.
Manage the disposition of vehicles and assets from facilities that are closed during DHL restructuring.
Perform all administrative and management duties require to operate the contact center and achieve all assign KPI's.
Manage the image, cleanliness and in-stock presentation of selling floor, stockrooms, back shop and entire facility.

Process improvement manager vs center manager skills

Common process improvement manager skills

Sigma, 15%
Lean Six Sigma, 13%
Project Management, 10%
Process Improvement, 8%
Kaizen, 3%
Value Stream, 3%

Common center manager skills

Patients, 17%
OSHA, 7%
Patient Care, 7%
Safety Procedures, 4%
Professional Development, 4%
Keeping Track, 4%

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Process Improvement Manager
Process Improvement Manager vs Center Manager

Updated January 8, 2025

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