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The differences between process improvement managers and client services managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a process improvement manager and a client services manager. Additionally, a process improvement manager has an average salary of $105,454, which is higher than the $78,439 average annual salary of a client services manager.
The top three skills for a process improvement manager include sigma, lean six sigma and project management. The most important skills for a client services manager are customer service, client service, and account management.
| Process Improvement Manager | Client Services Manager | |
| Yearly salary | $105,454 | $78,439 |
| Hourly rate | $50.70 | $37.71 |
| Growth rate | 6% | 6% |
| Number of jobs | 177,168 | 319,909 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 72% |
| Average age | 44 | 44 |
| Years of experience | 6 | 6 |
Process Improvement Managers oversee the operational processes of the company. These processes are usually related to production, sales, marketing, human resources, or finance. Process Improvement Managers are in charge of creating policies and procedures to guide the company's different departments. They analyze related data and craft recommendations to improve the procedures. They ensure that their recommendations lead to higher efficiency. Process Improvement Managers also ensure that these new processes are implemented properly and yield results.
A client services manager, also known as client relations manager, is an individual responsible for handling client queries and developing strategies to improve customer service. Client services managers supervise a team of customer service associates to ensure that they provide an exceptional client experience to their customers. To determine whether key performance indicators (KPIs) are achieved, client services managers create monthly and quarterly departmental reports to assess the areas for improvement. They are also required to attend and participate in marketing campaigns.
Process improvement managers and client services managers have different pay scales, as shown below.
| Process Improvement Manager | Client Services Manager | |
| Average salary | $105,454 | $78,439 |
| Salary range | Between $80,000 And $137,000 | Between $54,000 And $113,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | McKinsey & Company Inc |
| Best paying industry | Technology | Technology |
There are a few differences between a process improvement manager and a client services manager in terms of educational background:
| Process Improvement Manager | Client Services Manager | |
| Most common degree | Bachelor's Degree, 70% | Bachelor's Degree, 72% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between process improvement managers' and client services managers' demographics:
| Process Improvement Manager | Client Services Manager | |
| Average age | 44 | 44 |
| Gender ratio | Male, 69.0% Female, 31.0% | Male, 39.3% Female, 60.7% |
| Race ratio | Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 10% | 10% |