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The differences between production supports and lead technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a lead technician. Additionally, a lead technician has an average salary of $90,615, which is higher than the $49,480 average annual salary of a production support.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for a lead technician are java, architecture, and digital transformation.
| Production Support | Lead Technician | |
| Yearly salary | $49,480 | $90,615 |
| Hourly rate | $23.79 | $43.56 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 250,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
Lead technicians are technicians who oversee the technical needs of a specific project or department. They are usually tenured employees, and their familiarity with the company's technical and technological processes, software, and hardware would be a great advantage in succeeding in their role. Lead technicians are responsible for installing, updating, and maintaining various software and hardware components in the office. They often manage a group of technicians, and they ensure that the group they manage is properly trained and well-versed on the processes of the company. Lead technicians are expected to have strong analytical skills and decision-making skills.
Production supports and lead technicians have different pay scales, as shown below.
| Production Support | Lead Technician | |
| Average salary | $49,480 | $90,615 |
| Salary range | Between $26,000 And $92,000 | Between $67,000 And $121,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Bloomberg | Meta |
| Best paying industry | - | Retail |
There are a few differences between a production support and a lead technician in terms of educational background:
| Production Support | Lead Technician | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Massachusetts Institute of Technology |
Here are the differences between production supports' and lead technicians' demographics:
| Production Support | Lead Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 83.4% Female, 16.6% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 15.1% White, 53.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |