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The differences between production supports and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $49,480 average annual salary of a production support.
The top three skills for a production support include java, unix and troubleshoot. The most important skills for a support lead are customer service, cash management, and POS.
| Production Support | Support Lead | |
| Yearly salary | $49,480 | $86,816 |
| Hourly rate | $23.79 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 117,902 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support is in charge of communicating with clients, assisting them with their needs to ensure client satisfaction. Their role is to identify the needs of clients, coordinate with staff, perform research and analysis, prepare and process documents, and address issues and concerns, resolving them promptly and efficiently. There are also instances where they must provide assistance to production staff in manufacturing operations and conceptualizations. Furthermore, as production support, it is essential to function while adhering to the company's policies and regulations.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Production supports and support leads have different pay scales, as shown below.
| Production Support | Support Lead | |
| Average salary | $49,480 | $86,816 |
| Salary range | Between $26,000 And $92,000 | Between $63,000 And $118,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Bloomberg | Apple |
| Best paying industry | - | - |
There are a few differences between a production support and a support lead in terms of educational background:
| Production Support | Support Lead | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production supports' and support leads' demographics:
| Production Support | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 64.8% Female, 35.2% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 9.8% Unknown, 5.4% Hispanic or Latino, 14.2% Asian, 16.0% White, 54.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |