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The differences between production support managers and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a support analyst. Additionally, a production support manager has an average salary of $126,223, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Production Support Manager | Support Analyst | |
| Yearly salary | $126,223 | $75,989 |
| Hourly rate | $60.68 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 119,351 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Production support managers and support analysts have different pay scales, as shown below.
| Production Support Manager | Support Analyst | |
| Average salary | $126,223 | $75,989 |
| Salary range | Between $91,000 And $173,000 | Between $50,000 And $114,000 |
| Highest paying City | New York, NY | Jersey City, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | First Republic Bank | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a production support manager and a support analyst in terms of educational background:
| Production Support Manager | Support Analyst | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support managers' and support analysts' demographics:
| Production Support Manager | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.5% Female, 25.5% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |