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The differences between production support managers and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a production support manager and a technical support specialist. Additionally, a production support manager has an average salary of $126,223, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a production support manager include HR, client facing and remedy. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Production Support Manager | Technical Support Specialist | |
| Yearly salary | $126,223 | $48,667 |
| Hourly rate | $60.68 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 119,351 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Production support managers will require good skills in infrastructure, service delivery, functions of Windows, and have a drive for continuous improvement. The tasks involved for this career will be discussion and support aspects with application development management, as well as provision of technical support fsor mainframe production cycle jobs and troubleshooting of issues.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Production support managers and technical support specialists have different pay scales, as shown below.
| Production Support Manager | Technical Support Specialist | |
| Average salary | $126,223 | $48,667 |
| Salary range | Between $91,000 And $173,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | First Republic Bank | Meta |
| Best paying industry | Finance | Finance |
There are a few differences between a production support manager and a technical support specialist in terms of educational background:
| Production Support Manager | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 66% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between production support managers' and technical support specialists' demographics:
| Production Support Manager | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 74.5% Female, 25.5% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 10.9% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.7% White, 55.1% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |