Program support technician vs technical support representative

Differences between program support technician and technical support representative duties and responsibilities

Program support technician example responsibilities.

• Manage facility projects, produce facility reports preventive maintenance, work orders and administer maintenance program using CMMS and SCADA.
• Prepare and process all payroll and personnel transactions, travel arrangements and reimbursements.
• Create PowerPoint presentations for online circulation and print distribution to articulate departmental goals.
• Utilize the tracking system to enter all demographics for tenant petitions, capitol improvements, voluntary agreements and substantial rehabilitation cases.
• Communicate daily with medical center staff within the VISN, insurance companies, and co-workers.

Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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