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The differences between program support technicians and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a program support technician and a technician support tier. Additionally, a technician support tier has an average salary of $54,889, which is higher than the $36,653 average annual salary of a program support technician.
The top three skills for a program support technician include program support, data entry and DMV. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Program Support Technician | Technician Support Tier | |
| Yearly salary | $36,653 | $54,889 |
| Hourly rate | $17.62 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 160,368 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Program support technicians require administrative experience and skills in communication, organization, and proficiency with office software to do their best. This career choice demands showcasing support for users by answering their questions, resolving technical issues, and maintaining the network, software, and computer equipment of the respective company.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Program support technicians and technician support tiers have different pay scales, as shown below.
| Program Support Technician | Technician Support Tier | |
| Average salary | $36,653 | $54,889 |
| Salary range | Between $25,000 And $52,000 | Between $38,000 And $78,000 |
| Highest paying City | Long Beach, CA | Benicia, CA |
| Highest paying state | Hawaii | New York |
| Best paying company | Mandiant | Scantron |
| Best paying industry | Health Care | Technology |
There are a few differences between a program support technician and a technician support tier in terms of educational background:
| Program Support Technician | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Stanford University |
Here are the differences between program support technicians' and technician support tiers' demographics:
| Program Support Technician | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.2% Female, 67.8% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 14.2% Unknown, 5.4% Hispanic or Latino, 13.2% Asian, 9.6% White, 57.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |