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Program support technician work from home jobs - 710 jobs

  • Help Desk Technician

    Teksystems 4.4company rating

    Remote job

    We are seeking an Entry-Level Help Desk Technician to join our team in a hybrid work environment. This role supports core business hours Monday-Friday (7:00 AM-4:00 PM or 8:00 AM-5:00 PM EDT) and follows a hybrid schedule with three days in office per week, though fully remote candidates may be considered for top talent. Responsibilities include providing customer-focused technical support via phone, chat, and a self-service ticketing portal; performing initial troubleshooting; managing and resolving tickets; and documenting issues within a ticketing system. The environment is primarily Microsoft and Windows-based, and this role places a strong emphasis on customer service, communication, and timely resolution. Prior contact center or phone/email support experience is a plus, as is familiarity with ticketing platforms such as ServiceNow, ShareWell, or Spiceworks. Technical experience and certifications such as CompTIA A+ are beneficial but not required-candidates with one to two years of relevant experience or a combination of education and experience are encouraged to apply. *Job Type & Location*This is a Contract position based out of Columbus, OH. *Pay and Benefits*The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a hybrid position in Columbus,OH. *Application Deadline*This position is anticipated to close on Jan 20, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $18-20 hourly 2d ago
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  • Neuroradiologist - REMOTE 7 On / 14 Off

    Maimonides Medical Center 4.7company rating

    Remote job

    Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.
    $45k-54k yearly est. 2d ago
  • IT Training Specialist - Cerner

    Spectraforce 4.5company rating

    Remote job

    IT Training Specialist Location: Los Angeles, CA 90032 (? Remote work is acceptable, with a preference for local candidates or those within Pacific or Central Time Zones. **NO EST**) Duration of Assignment: 6 - Months - Possible Extension An IT Training Specialist is needed to serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems. Minimum Education: • Bachelor's Degree Degree in a related field required. Minimum Experience: • Minimum 3 years of proven IT training experience, preferably in a healthcare setting. • Competency in both Ambulatory and Inpatient Cerner clinical bundle of applications • Proficiency in of Microsoft Office suite of applications including but not limited to Word, Excel, PowerPoint, Office, and Visio • Experience training business applications such as ServiceNow, Kronos, Lawson, etc. a plus • Ability to understand business and clinical application workflows • Experience writing eLearning scripts a plus • Hands-on experience developing a range of training materials including but not limited to participant guides, job aids, quick reference guides, short video tutorials • Experience utilizing SnagIt • Experience working in large and dynamic project environment preferred • Proven track record of excellence as a professional Accountabilities: • Present information, using a variety of instructional techniques and formats such as role playing, team exercises, group discussions, videos and lectures. • Schedule classes based on availability of classrooms, equipment, and instructors. • Create “self paced” learning avenues using video, audio and other computer based learning tools. • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. • Develop specific classroom style training programs for new applications and hardware. • Monitor, evaluate and record training activities and program effectiveness. • Evaluate training materials prepared by departmental instructors, such as outlines, text, and handouts. • Assess training needs through surveys, interviews with employees, focus groups, and/or consultation with managers, or endusers. • Design, plan, organize and direct orientation and training for employees on Information Technology applications. • Keep up with technology developments in area of expertise by reading current journals, books and magazine articles.
    $85k-120k yearly est. 4d ago
  • Technical Printer Support Representative I (Inkjet)

    Canon U.S.A., Inc. 4.6company rating

    Remote job

    Company Canon Info Technology Services Requisition ID 33908 Category Customer Service/Support Type Full-Time Workstyle Virtual About the Role Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers: - Remote work style - Various scheduling options - Paid orientation and training - Benefits (medical, vision, dental, life insurance, and disability) - Company-paid holidays - Paid time off: personal, vacation, and sick time - 401(k) with company match - Employee assistance program - Tuition reimbursement - Employee discounts - Pay differentials Available Schedules: Mon - Fri | 9:00 am - 5:30 pm EST Mon - Fri | 9:15 am - 5:45 pm EST Mon - Fri | 9:30 am - 6:00 pm EST Mon - Fri | 9:45 am - 6:15 pm EST Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential Your Impact As a Canon Technical Printer Support Representative I, you'll: - Provide positive and professional technical support to Canon customers via phone, email, and chat - Analyze complex issues to answer questions, troubleshoot, and advise on solutions - Promptly identify, research, and resolve customer inquiries using all available software and network tools - Interact with customers and team members simultaneouslyto expedite call resolution - Make prompt, accurate business decisions that mutually benefit the business and the customer - Document interactions and resolutions in our easy-to-use applications - Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website About You: The Skills & Expertise You Bring - High school diploma or equivalent - Previous customer service or call center experience - Demonstrated knowledge of PC operating systems such as Windows and/or MAC - Intermediate to advanced level skills with internet navigation, instant messenger tools, and email - Keyboarding and MS Office proficiency - Ability to work independently and manage time effectively - Strong communicator with active listening skills and proficiency in English - Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment - Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time - Dependable, punctual, and consistent attendance is a must for this position - A reliable high-speed internet connection and a workspace free from noise and distractions ** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia. Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at , Eastern time from within the US. For all other reasonable accommodation requests, please call . You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here #CITS Workstyle Description Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
    $15-15.5 hourly 2d ago
  • Remote Online Product Support - No Experience

    Glocpa

    Remote job

    We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.
    $36k-47k yearly est. 60d+ ago
  • Technical Lead- Shopify Plus must - remote travel to Detroit

    Yoh, A Day & Zimmermann Company 4.7company rating

    Remote job

    Please contact ****************** ** Hybrid in Boston / NYC / Arlington Va. / Atlanta Shopify Plus Technical Lead Responsibilities: Work on new ecommerce projects, from initial business development and discovery phases through implementation and deployment of the completed project Maintain and enhance existing Shopify Plus ecommerce websites while adhering to best practices Play a significant role in the requirements gathering, working with Solution Strategists and Delivery Managers by providing technical suggestions. Partake in Scrum and Sprint planning calls and provide technical input (approach, estimate) Create high level technical design documentation Perform code review before deployment and provide technical review/ feedback to engineers Have a detailed technical understanding on work happening in assigned projects Requirements: Shopify Plus experience required Expert in Shopify Liquid template language Expert in Shopify APIs and its usage REST API working knowledge GraphQL expertise Working knowledge in Custom Shopify APP development Experience in Shopify Theme development Proven knowledge with Admin API and Storefront API Background in Product modeling and configuration via Shopify Admin Understanding of Product, Discount, Inventory, Fulfillment, Order APIs and customizations using the APIs Awareness of the Marketing Events, Discounts, Gift Cards and their configurations in Shopify Experience with Shopify instance management and configuration Knowledge in data migration and synchronization between Shopify instances Experience with code version/ branching tools like Git/SVN Good knowledge in AJAX/JQuery Prior experience with product/Customer/Order import Export management Experience integrating with backend systems such as ERPs, WMS, OMS, etc. Solid knowledge of performance Improvement best practices. Preferred Qualifications: 5+ years of ecommerce web development experience. PHP Experience is nice to have Experience/Knowledge of steps involved in migration of an existing commerce site running on a different platform to Shopify Platform (eg: Magento to Shopify) Comfortable researching and adopting new web technologies. Familiar with SEO / SEM best practices Prior experience with React / Node / NoSQL stacks is nice to have Prior experience with Shopify theme frameworks such as Slate and/or Timber is nice to have Estimated Min Rate: $56.00 Estimated Max Rate: $80.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************
    $56 hourly 2d ago
  • Technical Support Representative

    Insight Global

    Remote job

    JOB TITLE: Facilities Support Representative DURATION: Long term contract HOURLY RATE: $17/hr + all candidates need to live within a 2-hour radius from Bentonville, AR This is a remote role in a call center environment, focusing on inbound calls and emails from field technicians and onsite store associates regarding on-site HVAC, Lighting, and Refrigeration issues that they will help troubleshoot utilizing software, a knowledgebase, as well as internal collaboration with subject matter experts. These duties will be performed by researching work order root causes for technicians according to severity and device functionality within our process. Starting February 2nd, 2026, there is 6 weeks of training that are intended to equip the candidate with fundamental knowledge of the workflows and associated software. Proficiency will come with time in production and collaboration with subject matter experts. Training is Monday-Friday 8:00-5:00 CST. Weekly schedule is structured 4 days on 3 off platform. First contact resolution and quality adherence take priority over productivity. 13:00 AHT, about 25 calls/emails in a shift. A laptop and charger are provided. Monitors and headsets are not provided but are strongly recommended. Job Description: Desired Skills and Experience Exp. working in an environment with a high volume of inbound, outbound calls and emails. Demonstrates a fundamental level of critical thinking (diagnostics/problem solving, researching, and team working skills). There is no step-by-step guide or walkthrough. This job requires a natural solutions seeker. Excellent written and spoken communication skills Strong multitasking skills - able to navigate multiple applications at one time Intermediate computer knowledge proficient in Microsoft apps, dual screens and real time reporting. A quiet professional environment and reliable internet service is required Ability to handle a high volume of inquiries during peak volume with positivity and professionalism. Experience working from home. (You understand the importance of timely communication and adherence to scheduled production standards.) Plusses Autonomous system diagnostics and troubleshooting Understanding of BAS (Building Automation Systems) Day-to-Day : An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls and emails regarding facilities work orders and troubleshooting reported events with field technicians in all 4500 stores nationwide. The program goal is to protect the client against product loss in stores. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback.
    $17 hourly 1d ago
  • Remote Entry-Level IT Specialist (Veteran-Friendly) Michigan

    Evolve Systems

    Remote job

    We're seeking Michigan-based veterans to join our IT team. If you were honorably discharged between 2012 2025, this entry-level IT role is designed to give you hands-on training and support as you transition into a civilian IT career. Responsibilities Include Set up and maintain computer systems and networks Troubleshoot and resolve basic technical issues Learn installation and configuration of hardware/software Follow cybersecurity and data protection procedures Work as part of a remote IT team Ideal Candidate Veteran discharged 2012 2025 No prior IT experience necessary Strong teamwork and communication skills Eager to learn and develop technical skills Compensation & Benefits Pay: $26 $33/hr Flexible remote work options Paid IT training and certifications Veteran-friendly environment and career advancement Apply today and start your next mission a successful career in IT!
    $26-33 hourly 3d ago
  • Program Support Specialist-Bilingual English/Spanish

    GPS Group Peer Support

    Remote job

    Role Overview- Bilingual (English-Spanish Required) As a GPS Program Support Specialist, you play a key role in providing participant support, managing program communications and logistics, and moderating virtual training sessions and support groups. Your ability to create a seamless, welcoming participant experience directly impacts the quality and effectiveness of GPS programs. The ideal candidate is highly organized, detail-oriented, responsive, and calm under pressure. Strong communication, time management, and problem-solving skills are essential, along with a warm, engaging presence that helps foster supportive learning environments. In this role, you will: Ensure a seamless participant experience by handling administrative tasks with precision, maintaining accurate records, and following standard operating procedures (SOPs). Manage program communications across email, Slack, and HubSpot, providing clear and timely participant support. Assist participants with navigation and troubleshooting in Zoom, the LMS, and other platforms via email and phone. Develop and maintain participant support resources, including FAQs, troubleshooting guides, and quick-reference materials. Moderate Zoom meetings and live support groups, conducting tech checks, assigning roles, setting up breakout rooms, and resolving real-time issues. Key Skills & Qualifications Ability to work effectively in a remote environment with strong time management and organizational skills. Excellent communication and interpersonal skills to engage diverse participants. Strong customer service and problem-solving abilities to address participant concerns. Proficiency in Microsoft Office Suite and Google Suite for managing training materials. Prior experience in customer service, facilitation, coaching, or teaching. Competency with video conferencing tools. Exceptional attention to detail and ability to follow standard operating procedures precisely. Fluency in both Spanish and English, including speaking and writing is required. Preferred Skills Experience in virtual meeting moderation using platforms such as Zoom, Slack, HubSpot, Asana, Eventbrite, and Alchemer. Strong data and spreadsheet skills for managing participant records and reports. High emotional intelligence for effectively managing participant interactions. Ability to work independently in a fully remote environment. Experience with CRMs (especially HubSpot) to manage participant engagement. Familiarity with learning management systems (LMS) Primary Responsibilities Participant Support & Communication Manage Inquiries - Respond to participant questions via email, Slack, and other communication channels in a timely and professional manner. Provide Customer Support - Offer clear, responsive assistance for training-related questions and technical issues. Facilitate Navigation & Troubleshooting - Guide participants in using Zoom, the LMS system, and other training platforms, resolving access or functionality concerns. Develop Support Resources - Create and maintain FAQs, troubleshooting guides, and other reference materials to assist participants. Collaborate for Efficiency - Work closely with the Program Director and Program Administrative Assistant to ensure prompt and accurate responses. Administrative & Training Support Manage Communication - Send welcome emails, session reminders, progress updates, and completion certificates to participants. Respond to inquiries and provide guidance as needed. Track Attendance & Registration - Prepare, update, and maintain accurate attendance records and registration reports using HubSpot and the LMS system. Facilitator Coordination - Assist facilitators by managing schedules, distributing materials, and ensuring they have the necessary resources for each session. Follow-Up & Participant Engagement - Monitor participant progress, address questions, and provide additional support to enhance engagement and completion rates. Data & System Management - Maintain organized records and reports in HubSpot and the LMS system to ensure seamless tracking of participant activity and program outcomes. Program Moderation & Zoom Support Zoom Proficiency - Manage Zoom settings, assign co-hosts, troubleshoot technical issues, and ensure smooth session operation. Pre-Event Tech Checks - Conduct sound, video, and connection tests to confirm facilitators are prepared. Professional Communication - Clearly and efficiently communicate with facilitators and the Program Director about any issues. Breakout Room Management - If needed, set up and assign breakout rooms. Participant Management - Manage participant entry, mute/unmute controls, and chat communication. Co-Hosting & Role Assignment - Assign appropriate Zoom permissions to facilitators for seamless operation. Quick Problem-Solving - Address technical or logistical concerns in real time. Technical Tools & Platforms (Training Provided) Required Experience: Candidates must have experience with HubSpot, Zoom, Google Suite, Asana, Eventbrite, Alchemer, and Slack. Proficiency in managing digital tools for communication, scheduling, project tracking, event management, and data reporting is essential. The ideal candidate is comfortable navigating multiple platforms, ensuring seamless program operations, and troubleshooting technical issues as needed. Work Requirements Must have a quiet, private workspace with a laptop, microphone, and stable internet. Proficiency in Google Spreadsheets, Google Slides, and email. Strong written and verbal communication skills in English; Spanish is preferred but not required. Ability to manage multiple responsibilities efficiently and meet deadlines. Willingness to learn and use digital tools effectively. A 'team player' mindset in a virtual office environment, fulfilling duties on time, being accountable to team members, and keeping them informed. Professional presentation in staff meetings and all customer and community meetings. Ownership of reliable equipment, including a computer, headset, microphone, video camera, and a stable internet connection. High emotional intelligence: the ability to understand, use, and manage your own emotions positively to limit stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict in a remote work environment. Ability to cope with change and shift gears comfortably. Detail-oriented and process-oriented, driven by continuous improvement, with the initiative to identify improvements to reduce organizational ambiguity. Data and spreadsheet savvy, capable of organizing information, and able to conduct administrative tasks efficiently. Proficient with virtual meeting hardware, including a high-quality microphone and video camera. Requirements Must be fully fluent in both spoken and written Spanish and English. This is a mandatory requirement for the role. Access to a designated, quiet, and private workspace, along with a laptop, good microphone, and stable internet connection. Basic proficiency in Google Spreadsheets, Google Slides, and email. Compensation for GPS Program Support Specialist: $30 per hour. About GPS Group Peer Support GPS Group Peer Support provides strength-based, trauma-informed therapeutic care, offering consistent mental health support during stress, crisis, and change. This evidence-based model integrates mindfulness, cognitive behavioral therapy, motivational interviewing, and peer support to reduce the long-term effects of stress and trauma. Designed for easy replication, GPS equips peer specialists, volunteers, and professionals with an interactive, accessible training format. Our scalable approach fosters supportive communities, helping individuals navigate challenges with confidence and resilience.
    $30 hourly Auto-Apply 28d ago
  • Program Support Specialist - Brown

    Gesher Human Services 3.8company rating

    Remote job

    DEPARTMENT: Senior Adult Services SUPERVISOR: Director, Senior Adult Services Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community. GENERAL The Program Support Specialist will complete program assessments, enrollments and care plans for Brown Program participants, as well as provide supportive services for their care partners. QUALIFICATIONS Education: Master's degree in social work or equivalent degree preferred. Other: Two years' experience working with older adults- including those with dementia or other diagnoses causing cognitive change- and their care partners. Interpersonal skills sufficient to communicate with clients, public, supervisory and administrative staff. Composition and time management skills sufficient to prepare required reports and correspondence. DUTIES AND RESPONSIBILITIES Complete enrollment process, including but not limited to these tasks: Providing optional tour/trial visit of Brown Program. Completing intake and assessment. Respond to all inquiries in a timely manner, follow up for possible enrollment, and provide referrals as needed. Follow up regularly with individuals on program referral list. Orient other staff to psychosocial needs of participants and care partners. With input from program team, participant and family care partners, develop and update ongoing care plans. Fill in for other program staff as needed. Publicize and conduct caregiver support groups on a regular basis. Assist participants and care partners in finding services and resources as needed. Provide needed support, linkages and follow-up for participants and family members when in crisis. Complete and manage required documentation. Maintain charting, correspondence and reporting via agency electronic tracking system. Network and collaborate with other social workers, case managers and counselors in the community. Assist with the marketing of program services and sponsored/hosting events. Participate in planning and hosting program special events/offerings. Meet with families who express concerns regarding finances for program attendance and assist in determining appropriate support. Monitor subsidies to determine appropriate utilization. Serve on agency committee(s) as appointed. Supplemental Duties: Assist director in modifying or developing new procedures. Lead or assist with trainings as needed. WORKING CONDITIONS Environmental conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. Physical requirements: While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment. Specific vision abilities required by this job include close vision requirements due to computer work. Light to moderate lifting in required. Accommodation(s): As appropriate and fiscally reasonable. NON-EXEMPT This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.
    $42k-57k yearly est. Auto-Apply 5d ago
  • Classroom Support Technician-HPC

    Policytech

    Remote job

    The Centralized Research Computing Facility ( CRCF ) is seeking a Villanova undergraduate student to work part-time this summer in support of the Augie high performance computing cluster. The student will work remotely. The student will work with facility personnel on performance benchmarking and creating sample scripts and video tutorials for a variety of software packages.
    $49k-84k yearly est. 60d+ ago
  • Convention Center Support Technician I

    Boldyn Networks

    Remote job

    Keeping end users up and running with grace and customer service. Convention Center Support Technician Cincinnati, OH (onsite) * A background check including driving record will be pulled as the job requires driving to/from convention centers About the role Passionate about keeping enterprise convention center users connected and worry-free? Your next role will ensure our clients are connected, supported, and taking care of for all of their conference needs. Based remotely in Cincinnati, Ohio you will be responsible for managing on-site day of convention connectivity for one of our clients and their conference spaces. What you'll be doing As part of the Operations Organization, you'll help provide technical support, setup and breakdown, maintenance and technical inventory management. It's a role with a lot of variety, and day-to-day, you'll mainly be involved with: Perform routine maintenance and troubleshooting of technical equipment and systems. Interact with event organizers and attendees to address technical issues and ensure a positive experience. Ensure all setups comply with safety regulations and standards. Keep track of equipment inventory and report any damages or losses. *The schedule will vary depending on the needs of the conventions. What you'll bring Think you could make a difference here? We're looking for someone who genuinely cares about the welfare of our team. You'll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. You will also have some of the following: Previous experience in a similar role, preferably in a convention center or event venue. Proficient with modern audio-visual equipment, strong problem-solving skills, and excellent customer service abilities. Basic Cisco connectivity experience, CCNA preferred Excellent customer service experience and top-notch verbal and written communication skills About us At Boldyn Networks, we're reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow's greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We're large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You'll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you'll make your mark on projects that matter and find new strengths along the way. We also offer: Salary: $27 - $35 per hour Annual Bonus Thousands of LinkedIn Learning courses Flexible working opportunities Competitive benefit packages Paid Parental Leave Vacation starting at 15 days increasing with length of service 10 days paid sick leave 4 days off each year to volunteer Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it's important to us, to our future. To build a workforce that's representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers' problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.
    $27-35 hourly Auto-Apply 14d ago
  • Sr Program Support Specialist

    MWI Animal Health

    Remote job

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This Sr Program Support Specialist role will operate as the primary escalation point of contact for internal/external project needs. They will collaborate with the manager to develop and monitor Key Performance Indicators (KPIs) to ensure highest standards of customer support is achieved. This role helps with the efficient sourcing of inventory and ad-hoc report generation in support of customer inquiries and/or manager requests to mitigate current and future challenges ensuring continuous customer support. The incumbent will contribute to continuous improvement efforts targeted at enhancing the customer experience. Responsibilities: Understands and is knowledgeable on all aspects of the Program. Supports Program Manager with all day-to-day operational aspects of the Program to drive seamless execution of the program. Acts as main point of contact for customers, owning and resolving customer questions/concerns from beginning to end and ensuring final communication to customers. Proactively communicates, in coordination and direction from the Program Manager, any issues with the Program and answer follow-up questions/concerns from customers. Manages, with direction and support from the Program Manager, Program implementation, ensuring all tasks are effectively completed to provide a seamless launch to Program customers. Presents updates during Monthly Program Meetings to keep Program Manager up to speed on current Program success/challenges/opportunities. Works in coordination with the Program Manager to run reports and gather information to support issue resolution and enhancements to the program. Works closely with the Program Manager to report KPI data in efforts to identify trends, bandwidth, and opportunities to streamline and enhance expected performance. Provides and supports customer training and communication for Program onboarding. Provides training to customer-facing teams on the Program to answer high level Program questions. Participates in customer and sales calls as the SME to support Program questions. Maintains all relevant Program participant contact information. Collaborates with internal teams' subject matter experts to resolve Program issues. Responsible for maintaining deep knowledge of internal Cencora contacts and processes to facilitate timely resolution of escalated issues. Joins all relevant internal calls to understand issues, updates, and changes to the Program. Tracks all customer issues to be reviewed with/by the Program Manager. Must be willing to travel up to 25% of the time (including overnight travel) as required to effectively manage Program. Performs related duties as assigned Education: Requires broad training in fields such as business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree; normally requires a minimum of three (3) years directly related and progressively responsible Services. Pharmacy Technician Certification and/or hospital experience preferred. Knowledge and Skills: Strong organizational skills; attention to detail Ability to communicate effectively both orally and in writing Strong customer service skills Excellent follow-up skills Strong interpersonal skills Strong time management skills Good understanding of specific Hospital and/or Community & Specialty business segments Good understanding of Cencora business units Up-to-date knowledge of Microsoft office software Ability and commitment to identify opportunities to enhance customer experience Ability to engage, inspire and drive results Understands values and needs of customers and can assess changing market conditions Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships Strong creativity and innovation skills; focused and disciplined #LI-DL1 What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Salary Range*$74,000 - 105,820 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies:Affiliated Companies: AmerisourceBergen Drug Corporation
    $32k-48k yearly est. Auto-Apply 56d ago
  • Support Technician

    Military, Veterans and Diverse Job Seekers

    Remote job

    This role is a permanent, full-time, remote position You would: Provide professional and friendly server support Develop a deep understanding of Liquid Web's products Install and configure Windows Server operating systems and related software Identify industry trends and recommend new product ideas You have: Solid working knowledge of Windows Server OS Experience with Windows web hosting tools Excellent customer service skills Excellent verbal and written communication skills Excellent problem-solving skills Self Motivation and attention to detail Technical Skill Ideals: Microsoft Windows Server 2008/2012/2016 Microsoft Active Directory Microsoft SQL Server Microsoft Exchange Microsoft IIS MySQL DNS (Bind and Microsoft DNS) We Offer: 100% Employer paid Benefits options - Medical, Dental, Vision, Prescription Traditional and Roth 401k with company matching Continuous beverage service for those working in office Fun employer-sponsored events A collaborative team culture Consistent/set work hours Challenging non-redundant daily duties A voice in how things get done Access to ongoing training
    $39k-65k yearly est. 60d+ ago
  • Remote / Offshore Level II IT Help Desk Support Technicians

    K2 Staffing

    Remote job

    Job Description Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions. Duties & Responsibilities Serve as the primary contact for Windows desktop issues Provide end-user technical support and troubleshooting Assist with administration and support of Windows Servers Monitor system alerts and respond according to established protocols Handle escalated service desk requests requiring advanced troubleshooting Support onboarding of new users (accounts, access, setup) Deliver network support across LAN/WAN environments Install and maintain network hardware Ensure timely resolution of issues while maintaining documentation standards Qualifications & Requirements Prior experience working for a Managed Services Provider (MSP) is required Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.) Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja Familiarity with Professional Services Automation (PSA) / ticketing systems, such as Autotask Exposure to firewall and network administration (SonicWall, Meraki) Strong troubleshooting background across networks, servers, and workstations Experienced in Cloud-based environments Excellent customer service skills with a professional and courteous approach Strong written and verbal communication skills, including group presentation experience Dependable, with a consistent work ethic Eagerness to learn and expand technical expertise Employment Type: Full time Location: Johannesburg, SA
    $43k-74k yearly est. 21d ago
  • PC Specialist 2 (4552-07)

    Hamilton County, Ohio 2.9company rating

    Remote job

    PC Specialist 2 (4552-07) Location: Cincinnati, Ohio Your Benefits of Working for Hamilton County! Starting Salary: $25.90 per hour Generous Paid Time Off: 11 Paid Holidays, Immediately Begin Accruing Paid Vacation and Sick Time, Earned Personal Days, and Paid Parental Leave. Ohio Public Employee Retirement System which includes 14% Employer Contribution AND a defined benefit option Highly Competitive and Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Long-Term Disability, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Free On-Site Parking, Wellness Incentives, robust Employee Assistance Program, access to Free Medical and Rx through Marathon Health, plus expansive Behavioral and Mental Health Resources, and More! Summary of Job Duties: As the Technical Services Coordinator (PC Specialist 2) at Hamilton County, you will provide specialized support for the technology that helps keep our Emergency Communications systems reliable and secure. You will work on projects such as equipment installations, software updates, and troubleshooting complex technical issues, while collaborating with staff and vendors to keep operations running smoothly. This position offers the chance to build your technical skills, support critical services, and contribute to the success of the Emergency Communications team. Coordinates and implements technology projects: Plans, installs, tests, and deploys hardware and software across Emergency Communications sites; performs configuration and setup of servers, workstations, network devices, and related platforms; supports initiatives such as server refreshes, version upgrades, and disaster recovery site readiness; prepares schedules, documents progress, and communicates with stakeholders to minimize service disruptions. Provides advanced second-tier technical support: Resolves escalated workstation, application, cybersecurity, and network performance issues; monitors system performance to ensure availability and stability; applies troubleshooting strategies and follows security standards; provides situational guidance to PC Specialist 1 staff during deployments or incidents; supports IT team objectives with minimal oversight. Coordinates vendor support and lifecycle planning: Works with vendors for installations, service visits, and maintenance of technologies; tracks service level agreements, warranties, and inventories; collaborates with the Technical Services Manager on procurement and lifecycle management. Contributes to IT policies, documentation, and compliance: Assists in developing and maintaining technical standards, workstation security, and cybersecurity compliance; incorporates CJIS security requirements and data privacy best practices into operations; evaluates tools and makes recommendations for efficiency and security improvements; participates in department meetings and serves as a resource during technology planning discussions or public safety project coordination Provides responsive technical service and on-call support: Responds to IT service needs across multiple locations; provides coverage during absences or urgent service demands; participates in an on-call rotation and must be able to respond to system outages during evenings, nights, weekends, or holidays Demonstrate regular and reliable attendance Perform other related duties as assigned. Minimum Qualifications: Associate degree in computer science/electronics one (1) year of progressive experience in PC technical support or four (4) years of progressive education and/or experience in PC technical support demonstrated expertise with Windows operating systems, Active Directory, and the MS Office suite Microsoft 365 Administrator and CompTIA A+ certification must be obtained within 12 months of hire. Driver's license issued by the state of residency Preferred Qualifications: Experience coordinating IT services/projects. Experience with remote work and VPN access troubleshooting Experience with Computer Aided Dispatch (CAD) systems, 911 Center Operations, and Land Mobile Radio (LMR) systems. Position Specific Qualifications: Must be able to maintain a flexible schedule and willing to work overtime Must be able to respond to urgent system outages during evenings, nights, weekends, or holidays Created By: Carmen White July 16, 2025 Page 4 of 4 as part of an on-call rotation. Must be willing to support satellite locations Required to carry a cell phone. Hazardous Working Conditions: exposure to electrical components during equipment installation; lifting or moving heavy IT hardware; extended screen time and repetitive motion; minor risk of tripping over cords or equipment; occasional travel between sites in adverse weather conditions. Work Location and Hours: 2377 Civic Drive Cincinnati, Oh. 45231 80 Hours Bi-weekly Deadline to Apply: Be part of our Team! We are committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation or any other characteristic protected by law. We are a second-chance employer.
    $25.9 hourly 60d+ ago
  • IT Litigation Support

    Contact Government Services, LLC

    Remote job

    IT Litigation SupportEmployment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities.- Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format.- Ensures systems availability, functionality, integrity, and efficiency.- Installs new or modified litigation support hardware and software.- Resolves hardware/software interface and interoperability problems.- Maintains and controls the district's litigation support equipment inventory.- Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.- Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data.- Promotes awareness of security issues among management and employees.- Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures- Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. - Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. -Performs other related duties as assigned. Qualifications:- Must be a U.S. Citizen- Bachelor's Degree (In related field)- Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance- Experience with Litigation Support principles, methods, and practices- Experience with Litigation Support systems development concepts- Performance monitoring principles and methods- Quality assurance principles- Familiarity with Technical documentation methods and procedures- Familiarity with Systems security methods and procedures- Oral and written communication techniques- Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity- Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems- Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we've been growing our government-contracting portfolio, and along the way we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact:Email: ******************* #CJ
    $37k-55k yearly est. Auto-Apply 60d+ ago
  • Onsite Support Technician (Ann Arbor, MI)

    Skynet Innovations 4.7company rating

    Remote job

    Onsite Support Technician Role Purpose The Onsite Support Technician provides technical support in person/onsite or by phone, as assigned. This role is responsible for following documented support procedures, performing hardware repair and replacement, and maintaining ticket SLAs. Key Responsibilities Document all time daily (activities, projects, tickets) in the ticketing system at the time work is performed Ensure in-progress tickets are handed off and fully documented before the end of shift Escalate issues as documented in IT Glue Document new customer findings by creating or updating articles in IT Glue Update firmware and drivers on devices, including laptops, computers, and printers Create part order forms and track inbound items Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, FaceTime, and related activities Work exclusively at assigned client locations, including commuting and walking to and from client buildings as required by service requests Performance Expectations Maintain established ticket SLAs as defined by the Manager Maintain established CSAT score as defined by the Manager Submit timesheets for the current week by end of shift on Friday Manage physical inventory Work and document established billable hours each week Meet annual goals and objectives as set in the HRIS and reviewed quarterly Technical Proficiencies Ticketing software for incident management and time allocation Hardware: Basic knowledge of repair and parts replacement for laptops, computers, and printers Software: Basic knowledge of firmware and driver updates on devices Communication tools: Microsoft Office and Teams Additional software as assigned Physical Requirements Ability to use hands to manipulate, handle, feel, and control equipment Ability to talk, hear, see, read, and interpret written documents Ability to occasionally lift and move objects weighing up to 25 pounds Must be able to meet these requirements with or without reasonable accommodation Why Join Skynet? Skynet Innovations, a Blue Alliance company, is a trusted managed services provider (MSP) supporting manufacturing, logistics, and municipal organizations with critical IT operations. Since 2008, we've helped clients make smart, high-impact technology investments, backed by consistent, expert support from teams they know and trust. Our pod-based staffing model ensures clients receive reliable service from people who understand their environment. It's a personalized approach that delivers long-term value and measurable outcomes. We've always believed small businesses deserve enterprise-level solutions, and that belief starts with our team. We hire for passion and cultural fit, then invest in growth. As a fully remote company from the start, we've built a strong, connected culture where people support each other, stay accountable, and thrive together. A Team Environment Built for Growth Joining Skynet Innovations means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You'll enjoy the best of both worlds: The autonomy and client engagement typical of a local MSP The resources, support, and structure of a leading national IT services organization A Unique Opportunity Through Blue Alliance As a Blue Alliance partner company, Skynet Innovations provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you. Benefits of working at Skynet Innovations: Be part of a fun, awesome team 9 paid holidays 401K Retirement with matching contributions Excellent medical, vision and dental insurance Life insurance and disability insurance Cell phone stipend 3 weeks PTO Top Reasons our Employees Love Being Part of the Blue Alliance Family: Entrepreneurial Culture Fast-paced Flow, with a Variety of Projects Collaborative Work Environment Training & Certifications Career Growth Opportunities
    $31k-47k yearly est. 2d ago
  • Technical Support- Livestock - North America

    Nedap Inc. 4.0company rating

    Remote job

    Shape the Future of Dairy Farming Nedap Livestock is the global market leader in advanced dairy cow monitoring solutions. Building on our proven wearable technologies, we are introducing a new suite of computer vision-based solutions - and the US will be the first market to launch this cutting-edge technology. As Technical Support, you will play a key role in helping our partners get the most out of our innovations. You will provide hands-on support - both remotely and on-site at large dairy farms - to ensure smooth installation, confident use, and a consistently positive experience. Because this role requires regular on-farm work, substantial hands-on experience with large U.S. dairy operations is mandatory. This role is ideal for someone who is technically curious, eager to learn, passionate about livestock farming, and energized by working closely with people. What will you do? Support partners remotely and on-site at dairy-farms with product-related questions, troubleshooting and technical configurations; Perform on-farm Installations and commissioning for Nedap's suite of technologies with primary focus on SmartSight vision technology Deliver clear product installation training, enabling partners to deploy our solutions with confidence; Create training materials and technical documentation that support both partners and internal teams; Act as a bridge between product development and end users, ensuring feedback is captured and communicated. Contribute to an excellent customer experience through clear, timely, and helpful communication. What do you bring? Extensive hands-on experience working with large US dairy farms (required) A strong affinity with technology, including computer vision. You enjoy solving problems and understanding how things work An entrepreneurial mindset and a strong internal drive Ability to work independently as well as collaboratively within a team Strong customer focus with excellent communication and interpersonal skills; Willingness to support clients and partners remotely or on-site when needed. Additional Requirements Minimum 3 years of experience in technical support in large dairy operations. Remote position, located in the US, preferably in proximity to large dairy populations (e.g., Mid-West, I-29 corridor, Western or Southwest US), or ability to frequently travel to those areas; Ability to travel primarily domestically with limited international, total up to 50%, including visits to our US office in Burlington, MA, and our headquarters in the Netherlands. Candidates must hold a valid U.S. driver's license and be eligible for U.S. employment. Candidates must be able to stand, sit, type, view monitor(s), use phone or other communication devices, safely lift 10- 30 lbs. Your team In this role, you will work closely with the Nedap Livestock team in the US. You will collaborate with other Technical Support, the commercial team, and product specialists to ensure our partners and customers receive exceptional support and a seamless experience. Our offer Competitive salary; Health, dental, and vision insurance; 401(k) with company match; Life, LTD and STD insurance coverages; Flexible work hours and remote options; Paid time off (PTO) and parental leave; A professional environment that supports personal and professional growth. “First People, then Technology”. Salary range based on experience level and location is estimated to be in the range of $90,000 - $120,000. Nedap is proud to be an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and equitable work environment where every individual is valued and empowered to thrive.
    $32k-50k yearly est. 43d ago
  • Entry Level Tech Support 100% WORK FROM HOME + Benefits

    Onesupport

    Remote job

    Hey there, are you looking for an awesome 100% work-from-home opportunity? Look no further because OneSupport is hiring Technical Support Representatives! As part of our team, you'll enjoy lots of perks! Starting from day one of training, you will earn $12/hour. And after 90 days, you will have the opportunity to use Paid Time Off (PTO) - which starts accruing on day one. There's also plenty of room for growth in our organization. We're committed to promoting exclusively from within, meaning that if you're the kind of person who's willing to work hard and go the extra mile, you'll have ample opportunities to advance your career and take on new challenges. We offer benefits too! Depending on your employment status, you may qualify for medical, dental, vision, life insurance, and even 401k with matching. Plus, we'll provide you with the paid training you need to succeed in your new role. What exactly will you be doing in this new role, you ask? As a detail-oriented technical support specalist representative, you can take pride in your work as you follow up on client cases, ensuring that our customers receive the support they deserve. Let your passion for helping others shine through. It's a challenging role, but one that's incredibly rewarding - you'll be making a genuine difference in the lives of people who rely on our services every day. To be considered for this position, you'll need a computer running an authentic/validated/native copy of Windows 11, a USB headset and webcam, and at least one 15" or larger monitor. Your internet speed should be at least 2 Mbps download and 1 Mbps upload, and a direct Ethernet connection is preferred. In addition to having tech and customer service skills, you'll also need to be able to sit for extended periods of time, have manual dexterity, and type at a rate of 40 WPM with 80% accuracy. A job like this also requires a quiet and distraction-free workspace. Currently, we can only hire applicants who are located in the beautiful states of Alabama, Arkansas, Florida*, Idaho, Kansas, Mississippi, Montana, Nevada, New Mexico (except Santa Fe County and Las Cruces), North Carolina, Ohio, South Carolina, Tennessee, Texas, Utah, Virginia*, and Wisconsin. If you call one of these states home, we would love to hear from you. Come join the OneSupport team and start a new career from the comfort of your own home! Discover just how far your passion and determination can take you! Job Types: Full-time, Part-time Salary: $12.00 per hour *Residents of Florida (if hired) will be offered $13 per hour per state law. *Residents of Virginia (if hired) will be offered $12.41 per hour per state law. Benefits: 401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Referral program Vision insurance Shift: Day shift Evening shift Night shift Weekly day range: Weekend availability Work setting: Remote Application Question(s): Are you flexible on your availability for example Open to both day shift (AM) and night shift (PM) with/without a preference? Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: Remote
    $12 hourly 60d+ ago

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