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The differences between receptionist/customer services and bilingual customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a receptionist/customer service and a bilingual customer service. Additionally, a bilingual customer service has an average salary of $32,388, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a receptionist/customer service include customer service, phone calls and data entry. The most important skills for a bilingual customer service are data entry, strong customer service, and excellent organizational.
| Receptionist/Customer Service | Bilingual Customer Service | |
| Yearly salary | $30,604 | $32,388 |
| Hourly rate | $14.71 | $15.57 |
| Growth rate | -4% | -4% |
| Number of jobs | 216,587 | 201,631 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
Receptionist/customer services and bilingual customer services have different pay scales, as shown below.
| Receptionist/Customer Service | Bilingual Customer Service | |
| Average salary | $30,604 | $32,388 |
| Salary range | Between $25,000 And $37,000 | Between $26,000 And $39,000 |
| Highest paying City | Billerica, MA | Minneapolis, MN |
| Highest paying state | Minnesota | Alaska |
| Best paying company | Uline | Uline |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a receptionist/customer service and a bilingual customer service in terms of educational background:
| Receptionist/Customer Service | Bilingual Customer Service | |
| Most common degree | High School Diploma, 35% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between receptionist/customer services' and bilingual customer services' demographics:
| Receptionist/Customer Service | Bilingual Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 8.0% Female, 92.0% | Male, 30.8% Female, 69.2% |
| Race ratio | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 4.9% Hispanic or Latino, 28.1% Asian, 4.6% White, 49.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |