Receptionist/customer service vs customer service advisor

Differences between receptionist/customer service and customer service advisor duties and responsibilities

Receptionist/customer service example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
• Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
• Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
• Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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