Receptionist/customer service vs customer service liaison

Differences between receptionist/customer service and customer service liaison duties and responsibilities

Receptionist/customer service example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
• Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
• Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
• Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.
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Customer service liaison example responsibilities.

• Manage firm's business accounts, including billing, A/R, A/P, and tax issues
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Develop policies and procedures to implement current HIPAA protocols to protect digital data.
• Develop a list of private physicians, psychiatrists, and psychologists who accept Medicaid assistance.
• Process and file proper Medicaid billing, adjustments, and claims for payment and primary collections.
• Develop and continually update training curricula, including scripts and talking points, PowerPoint presentations, and handouts.
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