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The differences between receptionist/customer services and customer services, warehouse can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a receptionist/customer service and a customer service, warehouse. Additionally, a customer service, warehouse has an average salary of $30,800, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a receptionist/customer service include customer service, phone calls and data entry. The most important skills for a customer service, warehouse are quality customer service, strong customer service, and customer orders.
| Receptionist/Customer Service | Customer Service, Warehouse | |
| Yearly salary | $30,604 | $30,800 |
| Hourly rate | $14.71 | $14.81 |
| Growth rate | -4% | -4% |
| Number of jobs | 216,587 | 265,059 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 35% | High School Diploma, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
A customer service warehouse is primarily in charge of providing customer support, mainly through calls and correspondence. Their responsibilities typically revolve around answering inquiries, addressing and troubleshooting problems, processing refunds, maintaining records of all transactions, and referring them to other services when necessary. There are also instances when they must perform follow-up calls, offer products and services, discuss product specifications and promotions, develop sales strategies, and generate leads through research and analysis. Moreover, they must maintain an active communication line with staff for a smooth and efficient workflow.
Receptionist/customer services and customer services, warehouse have different pay scales, as shown below.
| Receptionist/Customer Service | Customer Service, Warehouse | |
| Average salary | $30,604 | $30,800 |
| Salary range | Between $25,000 And $37,000 | Between $25,000 And $37,000 |
| Highest paying City | Billerica, MA | Kent, WA |
| Highest paying state | Minnesota | New York |
| Best paying company | Uline | Steel Dynamics |
| Best paying industry | Manufacturing | Manufacturing |
There are a few differences between a receptionist/customer service and a customer service, warehouse in terms of educational background:
| Receptionist/Customer Service | Customer Service, Warehouse | |
| Most common degree | High School Diploma, 35% | High School Diploma, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between receptionist/customer services' and customer services, warehouse' demographics:
| Receptionist/Customer Service | Customer Service, Warehouse | |
| Average age | 40 | 40 |
| Gender ratio | Male, 8.0% Female, 92.0% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% | Black or African American, 10.1% Unknown, 5.5% Hispanic or Latino, 22.7% Asian, 6.7% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |