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The differences between receptionist secretaries and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a receptionist secretary, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, a receptionist/customer service has an average salary of $30,604, which is higher than the $29,343 average annual salary of a receptionist secretary.
The top three skills for a receptionist secretary include patients, data entry and phone calls. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Receptionist Secretary | Receptionist/Customer Service | |
| Yearly salary | $29,343 | $30,604 |
| Hourly rate | $14.11 | $14.71 |
| Growth rate | - | -4% |
| Number of jobs | 61,892 | 216,587 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 37% | High School Diploma, 35% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
A receptionist secretary is responsible for providing the best customer service, as well as attending to the needs of existing and potential clients. Duties of a receptionist secretary include managing customer's inquiries and forwarding important calls to the appropriate department, performing administrative and clerical tasks, escalating high-level of client's concerns to the management, keeping the reception area clean, monitoring office supplies and request stocks as needed, and maintaining an organized record of meetings and events. A receptionist secretary must have strong communication and multi-tasking skills to handle workloads of daily operations.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Receptionist secretaries and receptionist/customer services have different pay scales, as shown below.
| Receptionist Secretary | Receptionist/Customer Service | |
| Average salary | $29,343 | $30,604 |
| Salary range | Between $24,000 And $35,000 | Between $25,000 And $37,000 |
| Highest paying City | Lake Oswego, OR | Billerica, MA |
| Highest paying state | Washington | Minnesota |
| Best paying company | Illinois Institute of Technology | Uline |
| Best paying industry | Government | Manufacturing |
There are a few differences between a receptionist secretary and a receptionist/customer service in terms of educational background:
| Receptionist Secretary | Receptionist/Customer Service | |
| Most common degree | High School Diploma, 37% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between receptionist secretaries' and receptionist/customer services' demographics:
| Receptionist Secretary | Receptionist/Customer Service | |
| Average age | 42 | 40 |
| Gender ratio | Male, 5.6% Female, 94.4% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 11.4% Unknown, 4.3% Hispanic or Latino, 21.1% Asian, 6.3% White, 56.2% American Indian and Alaska Native, 0.8% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 6% | 7% |