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The differences between remote broadcast technicians and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a remote broadcast technician, becoming a help desk analyst takes usually requires 1-2 years. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $29,076 average annual salary of a remote broadcast technician.
The top three skills for a remote broadcast technician include technical issues, troubleshoot and IP. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Remote Broadcast Technician | Help Desk Analyst | |
| Yearly salary | $29,076 | $37,318 |
| Hourly rate | $13.98 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 31,162 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 4 | 2 |
A remote broadcast technician is responsible for setting up electronic equipment that controls signal strength, audio quality, and video quality. As a remote broadcast technician, you will operate equipment for streaming live events, control audio equipment to ensure sound quality, and maintain standard sound level during television and radio broadcasts. In addition, you will be responsible for operating transmitters that broadcast both TV and radio programs. Other duties include troubleshooting transmission problems, working closely with engineers to test and integrate new systems, and editing video and audio recordings using computer software.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Remote broadcast technicians and help desk analysts have different pay scales, as shown below.
| Remote Broadcast Technician | Help Desk Analyst | |
| Average salary | $29,076 | $37,318 |
| Salary range | Between $10,000 And $78,000 | Between $26,000 And $52,000 |
| Highest paying City | - | Boston, MA |
| Highest paying state | - | Massachusetts |
| Best paying company | - | Pacific Investment Management Company LLC |
| Best paying industry | - | Government |
There are a few differences between a remote broadcast technician and a help desk analyst in terms of educational background:
| Remote Broadcast Technician | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 42% | Bachelor's Degree, 50% |
| Most common major | Communication | Computer Information Systems |
| Most common college | New York University | Stanford University |
Here are the differences between remote broadcast technicians' and help desk analysts' demographics:
| Remote Broadcast Technician | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 84.6% Female, 15.4% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 8.4% Unknown, 6.3% Hispanic or Latino, 16.9% Asian, 5.2% White, 62.9% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |