Remote support specialist jobs in District of Columbia

Network Deployment (Network Support) 2 Months Contract Washington, DC Hours of Coverage and Locations Installation services for inside network transformation will take place from 8:00 PM to 5:00 AM, Monday through Friday. This section outlines the activities, requirements, and responsibilities associated with network deployment for the network refresh/installation project. The primary goal is the physical deployment and turn-up of WAN, LAN, and WLAN environments at each client site. Deployment Scope, Activities, and Responsibilities The deployment scope encompasses various activities, from pre-installation preparations to the actual installation of network devices. Key Deployment Activities and Roles: Network Installation Activities: This includes installing Wireless Access Points, Switches, and Routers, along with performing cable management. Provider Summary of Obligations for Deployment Services: Scheduling resources and completing services per Installation Guide. Performing inside deployment activities: (4-hour visit for 1 engineer). This involves replacing approximately 10 network devices, powering down old devices, installing and cabling up new devices, and ticket updates. Network Technical Skills Cabling Knowledge: Understanding of Ethernet standards (e.g., Cat5e, Cat6, Cat6a). Familiarity with different types of cables and connectors (RJ45, patch panels). Installation Techniques: Proficiency in running, terminating, and testing cables. Knowledge of best practices for cable management and organization. Testing and Troubleshooting: Experience using cable testers and other diagnostic tools (e.g., ethernet testers). Ability to troubleshoot common connectivity issues. Network Fundamentals: Basic understanding of networking concepts (e.g., IP addressing, subnetting). Familiarity with switches, routers, and other networking hardware. Safety Procedures: Knowledge of safety protocols for working in various environments (e.g., avoiding electrical hazards). Soft Skills Problem-Solving: Ability to analyze issues quickly and develop effective solutions on-site. Attention to Detail: Precision in installation and testing to ensure compliance with standards. Communication: Ability to communicate effectively with clients and team members about technical issues and solutions. Time Management: Skill in prioritizing tasks to meet project deadlines efficiently. Adaptability: Flexibility to work in various environments and adjust to unforeseen challenges. #LI-CGTS #TS-3262

Title: Lifecycle Refresh Technician Type : Fulltime Responsibilities: Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software. Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support. Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support. Experienced in the use of Active AD consoles and managing devices and categories Push security patches and policies utilizing tools. Work with the Tier-3/4 imaging team for image and re-image of the workstations. Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools. Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow. Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support. Provide excellent customer service. Provide VIP support as needed. Provide onsite support and require to be on site five (5) days a week. Qualifications: Bachelor's degree and 5 years of relevant experience. ITIL V4, Microsoft, Cloud, and workstation-related certifications. Possesses or ability to obtain a Public Trust clearance.

Top 3 Technical skills: VMware experience Broadcast - workstation, Reply, TV Windows Shifts: Sunday - Thursday Tuesday - Saturday 10:00 AM - 6:00 PM or 2:00 PM - 10:00 PM Responsibilities: Collaboration, installation, and integration of IT centric workflows and technologies to support real time broadcast and production. On site support for live event staging and broadcasting. Supporting live events and the concepts of live video production techniques is required. Perform complex problem solving, backup, archiving, and business continuity to support maximum up time, often in a live high-pressure environment. Coordinate security on all Active Directory and Office 365 Apps. Responsible for monitoring, management, and administration of broadcast VM environment. Assist and direct Tier 1 resources with solving advanced issues.1 Provide departmental support on a rotating basis with other staff for arena events and provide 24/7 coverage. Maintain all documentation, including as-builts, wire lists, cable labeling, and other drawings. Complete scheduled change submissions and real time communication of active issues. Research and share recommendations for equipment acquisitions, upgrades, or replacements. Other duties as assigned. Minimum Qualifications: Bachelor's degree. 5 years of experience in supporting computer hardware, network, and PC operating systems. 7 years of multimedia experience inclusive of live event and broadcast production. Expertise working with Windows 2016 Server, Active Directory, DNS, DHCP, and Office 365. Demonstrable experience in advanced problem-solving techniques and monitoring. High degree of integrity, able to handle sensitive and confidential material. Effective interpersonal, written, and verbal communication skills. Ability to work effectively in a multifaceted, fast-paced environment. Able to initiate own daily assignments, follow through on matters of concern, and use independent discernment to take appropriate actions. Solid attention to detail, outstanding organizational skills, and ability to prioritize and meet timelines. Experience with online streaming platforms such as YouTube, Twitch, and other platforms commonly used for internet-based transmission and distribution. Knowledge of Visio/AutoCAD for the purpose of creating and interpreting documentation related to. Flexibility to work evenings, weekends, and holidays as needed. Thanks!

The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices. Receive shipments, Scan all assets into the Asset management Tool. Store in appropriate designated locations. Move/Retrieve assets marked for disposal. Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed. Deliver received devices to end users/groups. Participate in Imaging End points and PC Replacement activities. All other related duties as assigned. Daily Operations Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s Issue and/or Deliver Assets to customer Degauss Operations Assist with receiving Assets to be Surplussed Scan Assets into ITAM Tool Remove Storage Devices from Asset and Label appropriately Degauss Storage device as required per SOP PC Replacement Operations: Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required. Reporting: Provide reports as needed

https://www.linkedin.com/jobs/view/**********/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&ref Id=JayItgDmuUKunPttf%2Bxxug%3D%3D&tracking Id=bSWXB3Sn3vtT29Z2V688Ig%3D%3D About the job Washington, District of Columbia Job Description Responsibilities: Foster and exemplify customer-first service. Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed. Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate. Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk. Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods. Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters. Assist with occasional one-on-one user training. Initiate, complete, and follow-through with all assigned and self-generated tickets. Maintain IT Asset Management database to ensure it is kept current and accurate. Build firm standard PCs and laptops per firm guidelines. Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines. Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received. Serve as a vendor contact for all printer problems. Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program. Provide setup and support of remote access and two-factor authentication software (MFA). Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention. Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group. Provide assistance with audio visual/teleconferencing setups, including: Laptop/projector connections. TVs including Plasma, LCD, or LED Support and maintain over 20 conference rooms including a conference center with 100 plus capacity. Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom. Install and beta test new technology, and, assist with telecom-related issues as necessary. Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices. Install and test new hardware and software technology. Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers. Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled. Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers. In rotation with other local IT staff, serve as 24/7 on-call emergency technician. Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user. Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms. Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period. Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director. Qualifications: Customer service is paramount in this role. The candidate should have a desire to provide excellent customer service. Several years of law office support experience is desired. Experience should be specific to providing technical support to the firm's users. A working knowledge of legal applications including document management systems is also highly desired. Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required. Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus. Additional understanding of printers, remote access tools and mobile devices are required. A basic understanding of network engineering and IP-based telecommunications is required. This position involves overtime and/or shifts on weekends or corporate holidays when necessary. Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices. Excellent organizational skills, customer service, and desk side support skills are required. The successful candidate must be self-motivated and possess a high attention to detail. Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills. This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels. Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers. This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at *********************************.

The Deskside Technical Support Specialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software. This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions. Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction. The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users. Duties and Responsibilities Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence. Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs. Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors. Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration. Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges. Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units. Assist with projects such as hardware or software upgrades, office moves, and special events. Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors. Maintain accurate records of user requests and incidents in the IT Service Management System. Perform other duties as required. Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits. Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources). Education and/or Experience: Required: Bachelor's degree or equivalent work experience A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including: Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow Experience supporting Windows-based computers, including Microsoft Windows 10/11 Experience supporting iOS, Android and MDM solutions Experience working with vendors on support cases Preferred: Law Firm or Professional Services experience A+, ITIL and Microsoft Office Application certifications PowerAutomate/PowerShell/Python scripting Experience with RPA tools, Microsoft Graph and Microsoft PowerApps Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools Other Skills and Abilities: The following will also be required of the successful candidate: Strong organizational skills Strong attention to detail Good judgment Strong interpersonal communication skills Strong analytical and problem-solving skills Able to work harmoniously and effectively with others Able to preserve confidentiality and exercise discretion Able to work under pressure Able to manage multiple projects with competing deadlines and priorities Sidley Austin LLP is an Equal Opportunity Employer #LI-EC1

\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.** Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.We are currently seeking a talented and motivated **Tier I Service Desk Specialist** for a Full Time position. The Tier I Service Desk Specialist provides first-line technical and administrative support to federal end users in a fast-paced, mission-critical environment. This role handles incident intake, service requests, account support, and basic troubleshooting while ensuring all activities meet ITIL-based service management, SLA requirements, and federal security standards. **Key Responsibilities** + Service Desk & User Support + Serve as the first point of contact via phone, email, walk-in, and self-service channels + Log, categorize, prioritize, and track Incidents, Service Requests, and Problems in the ITSM tool + Perform initial diagnosis and resolve Tier I issues; escalate unresolved issues per SLA + Provide account administration support (password resets, MFA/token support, access issues) + Support end users with workstation, email, and approved enterprise applications + Use remote support tools to assist users and provide warm handoff escalations + Incident & Request Management + Ensure accurate documentation and lifecycle tracking of all tickets + Associate Incidents to Problems and contribute to Known Error Database (KEDB) updates + Monitor ticket queues, voicemails, and email requests to ensure SLA compliance + Communicate outages and maintenance updates using government-approved channels + Verify resolution with users prior to ticket closure and capture customer satisfaction + Asset & Configuration Support + Manage walk-in equipment check-in/check-out and shared asset tracking + Assist with IT asset inventory, lifecycle updates, and CMDB notifications + Support disposal and transfer of obsolete equipment per government direction + Reporting & Continuous Improvement + Contribute to daily, weekly, and monthly operational reports + Identify trends and recurring issues to support problem management and service improvement + Accessibility & Collaboration Support + Assist users with accessibility tools (e.g., Windows Ease of Access, screen readers) + Provide basic support for collaboration platforms (e.g., Teams, WebEx, Zoom) including scheduling and usage guidance **Required Qualifications** + 1-3 years of experience in an IT Service Desk, Help Desk, or Customer Support role + Working knowledge of ITSM tools (e.g., Remedy, ServiceNow, or equivalent) + Familiarity with ITIL-based incident, problem, and request management + Experience supporting Windows environments and Microsoft 365 applications + Strong customer service, communication, and documentation skills + Ability to follow structured processes in a regulated federal environment **Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!** **Our Profile:** We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. **Learn More** **.** NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture! \#NAI #DICE

THE COMPANY Integrated Computer Solutions (ICS), a wholly owned subsidiary of The One23 Group, is an IT service provider that supports the federal government, along with several state agencies and municipalities. Our employees are skilled professionals who are integral to the success of our customers' missions. We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done. THE POSITION The Help Desk Specialist will be responsible for maintaining operations oversight and situational awareness of the Continental United States (CONUS) Secret Internet Protocol Routed Network (SIPRNet) and Global Command and Control System (GCCS) Management Centers. Also responsible for providing Tier 1 and Tier 2 technical support for both GCCS and Joint Planning and Execution System (JPES), utilizing established customer-provided knowledge base, Standard Operating Procedures (SOP), ticketing system, and other system administration guidelines. COMPENSATION AND BENEFITS We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off EVEN YOUR BIRTHDAY! RESPONSIBILITIES: * Respond to and diagnose UNIX/Linux problems through discussion with users and provide Tier 1 and 2 technical support by functioning as focal point for GCCS and JPES (emphasis on UNIX/Linux) and user problem resolution to include providing end-to-end ownership of incidents with actual or potential impact to operations and ensuring a timely process through which incidents/problems are controlled * Provide technical support for UNIX/Linux systems/applications within the SIPRNet and GCCS Management Centers to identifying, researching and resolving technical problems in a timely manner in response to customer incidents received via telephone calls, email and personnel requests with the intended goal to quickly resolve incidents on first contact * Utilize customer-provided knowledge base and ticket management system to enter, document, track, coordinate, route, resolve, and close user ticket issues to include creating and maintaining a central repository for technical advice and solutions for network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support, and assisting with monitoring and reporting performance metrics * Exercise sound judgement in developing methods, techniques, and evaluation criteria associated with obtaining results under this contract to include monitoring Key Performance Indicators (KPI) and recommending innovations to improve and enhance overall work center operations * Interact with technician across multiple disciplines to include, but not limited to networking, Tier 2 and 3, and application support, customers and contract leadership relating complex technical issues/solutions in a manner to establish effective partnerships/relationships in support of accomplishing the work required * Improve the customers operating environment by providing expert support while also maintaining the cybersecurity/IA posture of systems/hardware managed/administered for both JSSC and JSSCs customers assets * Compliance with all safety and security requirements, policies, and procedures; worksite access protocols and updates, training requirements, required certifications, and other duties/projects as assigned ADDITIONAL INFORMATION * 100% on-site at the Pentagon * This is a Swing Shift position

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: WASHINGTON,DC Duration: 12 + Months (with possible extension) Job Description: • Must have excellent communication skills, they will be serving Executives. So previous executive serving experience is a plus.On-site problem determination and remedy of MS WIN operating systems errors. • Initial installation and re-loads of common PC applications and base images. • Desktop and laptop installation, discontinuance, relocation, upgrade and modification, etc. • Break/fix support. IMAC, data migration, pc refresh. Must have great communication skills/customer service skills Additional Information For more information, Please contact Shubham ************

Event Production Specialist KeenLogic is seeking an Event Production Specialist to support one of our government programs. This position provides direct audiovisual (AV) and broadcast production support for high-visibility Presidential and Executive Branch events throughout the White House Complex and the Washington, D.C. metropolitan area. The ideal candidate will have a strong technical background in live event production, broadcast operations, and high-level government or media environments. This is a full-time, onsite position based in Washington, D.C., with core hours from 7:00 AM - 7:00 PM (two shifts), Monday-Friday, and additional hours based on event schedules. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance. Required Qualifications Must have a minimum of active interim security clearance and ability to obtain/maintain active TS/SCI clearance. 5+ years' experience in AV and/or television broadcast operations. 2+ years of experience with installation, operation, and troubleshooting of broadcast-quality audio and video recording systems. 2+ years of experience managing setup, operation, and recovery of broadcast systems, including lighting, sound, teleprompter operations, and on-stage announcing. Proven experience working in secure, high-tempo, or government event environments preferred. Duties and Responsibilities Provide direct AV and broadcast support throughout the White House Complex and the Washington, D.C. metropolitan area. Set up and operate sound reinforcement systems, lighting, teleprompters, and video recording equipment for live and recorded Presidential and Executive events. Deliver audio and video feeds to national and international media, ensuring professional broadcast quality and redundancy. Support a wide range of events including State Visits, joint press conferences, town halls, official ceremonies, and public service announcements. Record both on-the-record and off-the-record events for archival purposes, ensuring all content is cataloged accurately for the National Archives. Perform live event audio mixing, lighting design, and post-event recovery, ensuring operational readiness for subsequent productions. Operate and maintain government-owned broadcast and AV systems, adhering to all technical and security protocols. Serve as a qualified teleprompter operator for live and direct-to-camera events. Assist with planning, development, and modernization of AV systems, including testing and implementation of new broadcast technologies. Provide exceptional customer service to White House staff and media personnel while maintaining professionalism in high-pressure environments. Maintain a two-hour surge response capability for short-notice events, including Federal Holidays and weekends as required.

Supports one or more software applications developed and operated by ASM Research. Participates as a member of a team that handles inquiries from users for multiple applications. Performs a variety of intermediate user-problem analyses for the help desk. Assesses the customers' issue, performs initial triage, documents the problem, creates an incident and ensures the customer contract information is accurate and complete. Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Support a client Financial System with Analytic Business Intelligence (ABI) tools and Customer Relation Management (CRM) tools, like Pega. Work with end-users and Tier 2 daily via phone or email. Attend internal and external meetings that require the ability to communicate orally and in writing. Responsible to work multiple tickets at one time. Support testing for large enhancements. Think independently and act as a SME to support other team members. Track production issues, or change requests with issue tracking systems, like Jira. Provide technical information or solutions to problems that first-level support is unable to provide. Resolve more difficult problems or specialized requests. analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Answers questions, applying knowledge of computer software, hardware, systems, and procedures. Minimum Qualifications Associates Degree or two (2) years experience working in an Help Desk environment is required 1-3 years of experience in related field. Prefer 1-3 years as a Customer Service Representative or Help Desk operator. Other Job Specific Skills Strong knowledge of and ability to use computers, including the Microsoft Suite and Internet Explorer. Being able to type quickly and accurately is essential. Must have strong interpersonal and communications skills. Must be confident in ability to control phone conversations and guide customers. Ability to provide step-by-step instructions and clearly express ideas and solutions to customers and colleagues. Strong presentation, telephone and writing skills. Ability to work in a team-oriented environment. Ability to learn new computer applications and to continually learn changes to those computer applications. Excellent ability to multi-task. Must be flexible and dependable. Strong active listener, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times, preferred. Advanced proficiency level with Service Desk Remote Technology Support and SQL (Structured Query Language). Intermediate proficiency level with Jira Operations

: Short Description: 6 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC. Complete Description: Responsibilities: 1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers. 2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or web-based platforms. 3. Accurately tracks all service requests, incidents and change requests in Client ITSM platform. 4. Provides desktop support both remote and/or deskside using Client designated tools for technical support. 5. Ability to demonstrate strong communication skills both written and verbal. Minimum Education/Certification Requirements: CompTIA A+ or equivalent or higher Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools Log and route service requests and incidents in an incident management system. Provide a high level of customer service to end users on a daily basis Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications Troubleshoot issues related to agency specific applications and web applications Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets Collaborate with the IT leadership team to test and implement cost effective technology for District Maintain service level agreements related to Desk Side support Service/Incident requests Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. CONTRACT JOB DESCRIPTION Responsibilities: 1. Responds to and diagnoses problems through discussion with users. 2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps. 3. Supervises operation of help desk and serves as focal point for customer concerns. 4. Provides support to end users on a variety of issues. 5. Identifies, researches, and resolves technical problems. 6. Responds to telephone calls, emails, and personnel requests for technical support. 7. Documents, tracks, and monitors the problem to ensure a timely resolution. 8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. 9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. 10. Simulates or recreates user problems to resolve operating difficulties. 11. Recommends systems modifications to reduce user problems. Skills:· Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+. Required 10 Years · Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. Required 6 Years · Accurately tracks all service requests, incidents and change requests in ITSM platform. Required 6 Years · Provide desktop support both remote and/or deskside using designated tools for technical support. Required 6 Years · Works closely with engineers, developers to troubleshoot issues that impact desktop, network and application layers operations. Required 3 Years · Strong Customer Service Skills. Required 4 Years · Experience providing administrative support in an IT environment.Required 4 Years· Proficient time management skills Required and detail oriented organizational skills. Required 4 Years · Comprehensive knowledge of Office 365 services to include: SharePoint, OneDrive, OneNote, Teams. Required 3 Years · Must be open to cross-training and have flexibility in duties as assigned.· Expertise in troubleshooting hardware related issues. Required 4 Years · Expertise in troubleshooting complex software related issues. Required 3 Years · Can demonstrate experience making nontechnical users comfortable with complex technology concepts. Required 4 Years · Skilled with Active Directory. Required 2 Years Compensation: $25.00 - $28.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Full-time Description Job Title: IT Governance SME Job Type: Full-time Location: Hybrid, DC - Hybrid work arrangement with required onsite presence during core federal hours (Monday-Friday, 9:00 AM - 3:00 PM ET) and additional onsite coverage as mission dictates Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company's efforts helped organizations build the very fabric of connectivity that now powers our modern world. Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape. Our story is more than just a story of technology - it's a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future. About the Role: The IT Governance SME is responsible for strengthening strategic IT governance and investment oversight across the customer's portfolio of technology systems (approximately 50 applications/150 systems). This role focuses on aligning technology initiatives with the customer's mission and strategic goals, optimizing compliance with system development lifecycle best practices, ensuring cost effectiveness, and implementing integrated risk management frameworks. The SME will develop and drive use of analytics to enhance decision-making and program outcomes while serving as the enterprise project management office focal point. This position requires expertise in federal IT governance frameworks, portfolio management, and enterprise architecture to support the customer Tech's transformation to a federated technology ecosystem. Requirements Roles & Responsibilities: Strategic IT Governance & Investment Oversight: Strengthen strategic IT governance frameworks that align technology initiatives with the customer's mission and federal priorities Ensure 100% of IT investments and projects are reviewed for alignment with the customer's strategic goals Monitor that at least 90% of projects deliver measurable outcomes within planned scope and timeline Optimize compliance with system development lifecycle best practices across all technology initiatives Implement integrated risk management frameworks for portfolio-wide technology investments Support governance frameworks that drive technology delivery rather than impede progress Enterprise Portfolio Management Office: Serve as enterprise project management office, evaluating IT infrastructure for efficiency and rational enterprise architecture Provide unified enterprise portfolio management approach reflecting and overseeing all projects to ensure alignment and reduce duplication Manage portfolio of 50+ applications and 150+ systems with approximately 1-5 interfaces/integrations per system Lead agile project planning, execution, and delivery, integrating with tools for full lifecycle visibility Modernize enterprise performance lifecycle, risk management framework, and compliance governance support Expand adoption of agile methodologies 100%, targeting 20% increase in sprint velocity and 15% reduction in project cycle times Data Analytics & Decision Support: Develop and drive use of analytics to enhance decision-making and program outcomes Create Executive Dashboard with real-time data, trend analysis, and recommendations Deliver real-time dashboards with 99% data accuracy to support timely and informed CIO-level decision-making Extract and normalize data from diverse sources to build comprehensive portfolio insights Provide data-driven insights to guide IT investment budgeting and strategic planning Support meaningful Capital Planning and Investment Control (CPIC) process through analytics Enterprise Architecture Management: Lead the development, maintenance, and alignment of the agency's Enterprise Architecture (EA) Create and update documentation across all FEAF reference models (PRM, BRM, DRM, ARM, IRM, SRM) Ensure compliance with FEAF standards and establish performance reporting structures Foster stakeholder engagement and provide expert guidance to support strategic planning Maintain 80% up-to-date EA documentation with timely performance reports and actionable insights Support informed decision-making and continuous improvement through architecture governance FITARA & Compliance Management: Process approximately 110+ FITARA reviews annually with peak periods of 42 requests (Jun-Aug) and off-peak of 12 requests (Oct-Dec) Conduct FITARA reviews and provide feedback to ensure compliance with federal IT acquisition requirements Support system registrations (approximately 19 annually) and software assessments (10+ annually) Coordinate Analysis of Alternatives processes (3-10 annually) to support technology decision-making Ensure compliance with federal standards including FISMA, FedRAMP, Clinger-Cohen Act, NIST Standards, and DOGE requirements Performance Monitoring & Reporting: Develop and maintain performance metrics and KPIs for IT portfolio management Create dashboard reporting capabilities (3-30 reports annually) to track portfolio performance Support Technical Board Reviews including Sprint Reviews/Demos (55+ annually), Project Initiation Reviews, and Production Readiness Reviews Provide regular portfolio status reporting to senior leadership and stakeholders Monitor and report on customer satisfaction improvements targeting 20% increase and 30% reduction in service request resolution times Risk Management & Compliance: Implement comprehensive risk management frameworks across the technology portfolio Ensure all current systems maintain ATOs with support for new and renewing authorizations Support system decommissions (2-4 annually) and technology lifecycle management Maintain compliance with federal regulations while enabling smart, well-defined risk-taking Coordinate with cybersecurity and privacy teams to ensure integrated compliance approaches Stakeholder Engagement & Communication: Foster stakeholder collaboration across the customer Tech teams, program offices, and external partners. Coordinate with other HHS OCIO divisions to streamline IT services under unified governance. Support briefings and presentations for senior leaders, working groups, and oversight bodies. Facilitate cross-functional coordination to break down organizational silos. Required Professional Skills: IT Governance Expertise: Minimum 6+ years of experience in federal IT governance, portfolio management, and investment oversight Federal Compliance: Deep knowledge of federal IT frameworks including FISMA, FedRAMP, FITARA, NIST Standards, and Clinger-Cohen Act Portfolio Management: Experience managing large-scale IT portfolios with 50+ applications and complex system integrations Enterprise Architecture: Proficiency in FEAF reference models and enterprise architecture documentation and maintenance Data Analytics: Advanced skills in data analysis, dashboard development, and real-time reporting for executive decision support FITARA Experience: Hands-on experience with FITARA review processes, compliance tracking, and federal IT acquisition requirements Agile Methodologies: Knowledge of agile project management practices and lifecycle management tools Risk Management: Experience implementing risk management frameworks in complex federal IT environments Performance Measurement: Ability to develop and track KPIs, SLAs, and performance metrics for large IT portfolios Stakeholder Management: Experience coordinating across multiple organizational divisions and external partners Federal IT Systems: Understanding of federal system development lifecycle, ATO processes, and compliance requirements Preferred Professional Skills: Certifications: PMP, TOGAF, ITIL, or equivalent IT governance and architecture certifications Federal Experience: Previous experience with the customer, HHS, or similar federal agencies managing large IT portfolios Dashboard Development: Experience with Power BI, Tableau, or similar business intelligence and reporting tools System Integration:?Knowledge of system-to-system integrations and technology mapping Cloud Migration: Experience supporting cloud migration initiatives (NGSC, Azure) and hybrid infrastructure management CPIC Process: Understanding of federal Capital Planning and Investment Control processes and OMB reporting Advanced Analytics: Experience with advanced data analytics, predictive modeling, and trend analysis Change Management: Knowledge of organizational change management during technology transformations Advanced Degree: Master's degree in Information Technology, Business Administration, or related field Dynanet Team Requirements and Expectations: Possess Strong written and verbal communication skills. Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment. Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with. Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve. Excellent judgment and creative problem-solving skills. Respond to team member and client requests via email, MS teams, or other communication means during core business hours. Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers. Education/Experience Requirements: Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, Public Administration, or related field required Experience: Minimum 8+ years of IT governance, portfolio management, or enterprise architecture experience in federal environments Federal Experience: Minimum 4+ years of direct federal government or federal contracting experience with IT governance frameworks Portfolio Management: Minimum 5+ years managing complex IT portfolios with multiple concurrent projects and systems Compliance Experience: Demonstrated experience with FITARA, FISMA, and other federal IT compliance requirements Analytics Experience: Minimum 3+ years developing dashboards, reports, and data analytics for executive decision support Architecture Experience: Experience with enterprise architecture frameworks and documentation standards. Employee Benefits Overview: Industry Competitive Compensation Medical and Dental Insurance Paid Time Off/Holidays 401(k) Retirement Plans with Matching Remote Work* Paid Training Employee Referral Program Employee Development Program? *Remote work flexibility available with required onsite presence during core federal hours and additional coverage as mission dictates for stakeholder coordination and governance meetings.

Network Administrator L2 Washington, DC Omni Technology Group is currently seeking a talented Network Administrator with an active TS/SCI clearance. Responsibilities: Ability to identify, analyze, and resolve fault and isolations within the customer's network infrastructure Demonstrate advanced network troubleshooting techniques and experience commensurate with that of CCNA Ensure compliance with network security policies and procedures Assist in the development of the policies and procedures as they pertain to the network environment Manage resource availability across the network enterprise Create and report all outage notifications and network related issues in accordance with standard operating procedures and guidelines Demonstrate experience with BGP and OSPF routing protocols Demonstrate experience with both LAN and WAN troubleshooting GEM experience for monitoring and configuration of crypto equipment Experience with WAN circuit technologies (T1; DS3; OC-3; OC-12; OC-192) Comprehensive knowledge of CISCO and Juniper routers and switches along with VTC network hardware and software tools listed above Possess comprehensive knowledge of operating systems and applications as they pertain to the network environment Participate in engineering projects or upgrades as tasked by GDIT management Interface with vendors to ensure proper performance of tools and software packages Track and process Authorized Service Interruptions (ASI's) as directed by GDIT Management Provide After Action Reports (AARs) for Problem Management resolution Demonstrate experience programming and troubleshooting KG-175A and KG-175D encryptors (to include 10G encryptors) Provide system/equipment/specialized training and technical guidance to lower tier employees Required Qualifications: TS/SCI clearance with the ability to gain and maintain a CI Poly. Bachelor's degree and 4 years' experience Must have and maintain a DoD 8570 compliance or Information Assurance certification commensurate with technical objectives and services required within the task order. Weekend work is required to correspond with enterprise outage windows Key Competencies: Interpersonal Skills Effective Communication skills - verbal and written Listening skills Problem analysis and problem solving Attention to detail and accuracy Customer Service oriented Adaptability Ability to work independently within a Team Concept Ability to multitask in a stressful environment Certification Preferences along with Security+: IAT II Certification Network + CCNA (Highly Desired) ITIL Foundations Flexibility Requirement: NOC is 24x7 shift work; to include weekends and holiday for all employees Day Shift: 6am - 2:30pm Swing Shift: 2pm - 10:30pm Mid Shift: 10:30pm - 6am At Omni Technology Group LLC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion among our teammates is critical to our success.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships The Construction Field Specialist provides oversight of real estate development projects. They plan, coordinate, and organize with all stakeholders throughout the lifecycle of the construction project(s) to ensure time and cost objectives are met, identify, and resolve issues, and industry safety regulations are followed. They ensure relocation plans are communicated to all parties and resolve issues that arise. Responsibilities: Monitor the work of project administration, project superintendents, and engineers to establish operational priorities. Provide jobsite leadership in safety and quality. Maintain satisfactory relationships with owners, subcontractors, unions, and all stakeholders. Perform periodic on-site walk-throughs to ensure contract performance, safety compliance, and quality control. Partner with the design team, property management and engineering staff to ensure that all construction related items are coordinated and have little to no impact on the day-to-day activities of the property. Manage and execute project schedule. Administer document control procedures for all construction related documents. Participate in regular status meetings with project team. Document and communicate delays, challenges, and concerns in a professional written format to all stake holders such as Construction Team, Ownership and Management. Prepare final inspection checklists and punch lists. Establish and maintain good communication between all parties during the property renovation process. Coordinate with third-party relocation company to ensure relocation plan is achieved. Performs other related duties as required. Requirements: High School graduate or equivalent. Ability to work in a team environment. Organized and detailed oriented, with the ability to maintain accuracy while handling multiple requests. Must be willing and able to travel >70% of time throughout the company territory. Valid Driver's License Required. Effectively communicates relevant project information to superiors. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. Knowledge of architectural, structural, and/or MEP systems. Exceptional communications skills (written and verbal) and intuitive interpersonal skills. Strong time management skills, adaptable with ability to manage multiple priorities & meet deadlines, and keen attention to detail. Ability to work collaboratively in a dynamic environment where adaptability is imperative. Strong written and oral skills. Accurate with a strong attention to detail. Proficient in Microsoft Office Suite. Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at *************************************

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile. Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one's business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel's through us. We make sure that we deliver performance driven products that are optimally developed as per your organization's needs. Take a shot at us for your IT requirements and experience a radical change. Job Description Immediate need for an experienced Field Support Engineer to add to the team in Washington, DC. Successful candidates must possess an active TS/SCI clearance and be comfortable performing the following: · Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution. · Conducts technical training and product briefing with customers, vendors and company representatives. Qualifications · BS or equivalent + 5 yrs. related experience, or MS + 3 yrs. related experience · Must be able to obtain DHS Suitability in addition to their active TS/SCI clearance Additional Information Thanks and Regards Vikas Kumar vikas.kumar(@)360itpro(dot)com

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: - - Washington ,dc DURATION:1 YEAR(POSSIBLE EXTENSION) Job Description: • Win7/Win XP OS support • Office 2003/2007/2010 support And office 365 • Executive end user trouble shooting skills • Break/Fix troubleshooting experience in larger corporate environments • The candidate must also be able to support Mobility Devices (phone and tablet) (setup and support) of multiple platforms including Apple, Android Long term contracts required Additional Information For more information, Please contact Shubham ************

Job Description Event Production Specialist KeenLogic is seeking an Event Production Specialist to support one of our government programs. This position provides direct audiovisual (AV) and broadcast production support for high-visibility Presidential and Executive Branch events throughout the White House Complex and the Washington, D.C. metropolitan area. The ideal candidate will have a strong technical background in live event production, broadcast operations, and high-level government or media environments. This is a full-time, onsite position based in Washington, D.C., with core hours from 7:00 AM - 7:00 PM (two shifts), Monday-Friday, and additional hours based on event schedules. KeenLogic offers Fortune 500-level benefits, including health, dental, and vision insurance, PTO, 401(k), and life insurance. Required Qualifications Must have a minimum of active interim security clearance and ability to obtain/maintain active TS/SCI clearance. 5+ years' experience in AV and/or television broadcast operations. 2+ years of experience with installation, operation, and troubleshooting of broadcast-quality audio and video recording systems. 2+ years of experience managing setup, operation, and recovery of broadcast systems, including lighting, sound, teleprompter operations, and on-stage announcing. Proven experience working in secure, high-tempo, or government event environments preferred. Duties and Responsibilities Provide direct AV and broadcast support throughout the White House Complex and the Washington, D.C. metropolitan area. Set up and operate sound reinforcement systems, lighting, teleprompters, and video recording equipment for live and recorded Presidential and Executive events. Deliver audio and video feeds to national and international media, ensuring professional broadcast quality and redundancy. Support a wide range of events including State Visits, joint press conferences, town halls, official ceremonies, and public service announcements. Record both on-the-record and off-the-record events for archival purposes, ensuring all content is cataloged accurately for the National Archives. Perform live event audio mixing, lighting design, and post-event recovery, ensuring operational readiness for subsequent productions. Operate and maintain government-owned broadcast and AV systems, adhering to all technical and security protocols. Serve as a qualified teleprompter operator for live and direct-to-camera events. Assist with planning, development, and modernization of AV systems, including testing and implementation of new broadcast technologies. Provide exceptional customer service to White House staff and media personnel while maintaining professionalism in high-pressure environments. Maintain a two-hour surge response capability for short-notice events, including Federal Holidays and weekends as required. Powered by JazzHR 4euB9eVPJR

: Short Description: 6 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC. Complete Description: Responsibilities:· Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers.· Creates, analyzes, reports, converts, or transfers data, using specialized applications or web-based platforms.· Accurately tracks all service requests, incidents and change requests in client ITSM platform.· Provides desktop support both remote and/or deskside using client designated tools for technical support.· Ability to demonstrate strong communication skills both written and verbal.· Minimum Education/Certification Requirements:· CompTIA A+ or equivalent or higher· Resolve technical issues and closing out assigned. · Service/Incidents requests within the agency's Service Level Agreements· Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources· Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools· Log and route service requests and incidents in an incident management system.· Provide a high level of customer service to end users on a daily basis· Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications· Troubleshoot issues related to agency specific applications and web applications· Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets· Collaborate with the IT leadership team to test and implement cost effective technology for District· Maintain service level agreements related to Desk Side support Service/Incident requests· Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents. CONTRACT JOB DESCRIPTIONResponsibilities:· Responds to and diagnoses problems through discussion with users.· Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.· Supervises operation of help desk and serves as focal point for customer concerns.· Provides support to end users on a variety of issues.· Identifies, researches, and resolves technical problems.· Responds to telephone calls, emails, and personnel requests for technical support.· Documents, tracks, and monitors the problem to ensure a timely resolution.· Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.· Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.· Simulates or recreates user problems to resolve operating difficulties.· Recommends systems modifications to reduce user problems. Skills Matrix:· Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+. Required 10 Years · Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. Required 6 Years · Accurately tracks all service requests, incidents and change requests in ITSM platform. Required 6 Years · Provide desktop support both remote and/or deskside using designated tools for technical support. Required 6 Years · Works closely with engineers, developers to troubleshoot issues that impact desktop, network and application layers operations. Required 3 Years · Strong Customer Service Skills. Required 4 Years · Experience providing administrative support in an IT environment. Required 4 Years · Proficient time management skills Required and detail oriented organizational skills. Required 4 Years · Comprehensive knowledge of Office 365 services to include: Sharepoint, OneDrive, OneNote, Teams. Required 3 Years · Must be open to cross-training and have flexibility in duties as assigned. Required · Expertise in troubleshooting hardware related issues. Required 4 Years · Expertise in troubleshooting complex software related issues. Required 3 Years · Can demonstrate experience making nontechnical users comfortable with complex technology concepts. Required 4 Years · Skilled with Active Directory. Required 2 Years Compensation: $25.00 - $28.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.