Representative vs service representative

The differences between representatives and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a representative and a service representative. Additionally, a representative has an average salary of $36,023, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a representative include cleanliness, patients and customer issues. The most important skills for a service representative are customer service, client service, and patients.

Representative vs service representative overview

	Representative	Service Representative
Yearly salary	$36,023	$33,692
Hourly rate	$17.32	$16.20
Growth rate	-4%	-4%
Number of jobs	252,761	210,671
Job satisfaction	5	5
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

What does a representative do?

Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.

What does a service representative do?

Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.

Representative vs service representative salary

Representatives and service representatives have different pay scales, as shown below.

	Representative	Service Representative
Average salary	$36,023	$33,692
Salary range	Between $23,000 And $55,000	Between $24,000 And $45,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	New York	New York
Best paying company	Google	Northern Trust
Best paying industry	Transportation	Government

Differences between representative and service representative education

There are a few differences between a representative and a service representative in terms of educational background:

	Representative	Service Representative
Most common degree	Bachelor's Degree, 53%	Bachelor's Degree, 51%
Most common major	Business	Business
Most common college	-	-

Representative vs service representative demographics

Here are the differences between representatives' and service representatives' demographics:

	Representative	Service Representative
Average age	40	40
Gender ratio	Male, 41.8% Female, 58.2%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 11.0% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.4% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between representative and service representative duties and responsibilities

Representative example responsibilities.

Manage fitting rooms and recover the department, while providing exceptional customer service and offering rewards and POS options.
Manage physical portfolio with necessary derivatives to mitigate risk within company guidelines.
Conduct telephone sales and interviews, compile and enter information into database, manage documents and insure customer satisfaction.
Review EOB denials, appeals and/or rebilling as appropriate.
Certify of all requirements, policies, and procedures, including MSB.
Take inbound phone calls from member and providers explaining the EOB denial and payments

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Representative vs service representative skills

Common representative skills

Cleanliness, 20%
Patients, 11%
Customer Issues, 10%
Customer Service, 10%
Data Entry, 6%
Outbound Calls, 3%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

Representative vs. similar jobs

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Office and Administrative Industry
Representative
Representative vs Service Representative

Updated January 8, 2025

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