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Resident services director vs patient care manager

The differences between resident services directors and patient care managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a resident services director and a patient care manager. Additionally, a patient care manager has an average salary of $65,369, which is higher than the $62,648 average annual salary of a resident services director.

The top three skills for a resident services director include resident care, state regulations and CPR. The most important skills for a patient care manager are home health, patients, and quality care.

Resident services director vs patient care manager overview

Resident Services DirectorPatient Care Manager
Yearly salary$62,648$65,369
Hourly rate$30.12$31.43
Growth rate28%28%
Number of jobs84,382123,652
Job satisfaction--
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 45%
Average age4747
Years of experience66

What does a resident services director do?

A resident service director is responsible for developing, planning, implementing, supervising, and monitoring the resident services staff and program for residents consistent with regulations and established best practices. Their duties and responsibilities include maintaining accurate resident records and coordinating safety and emergency programs.

What does a patient care manager do?

Patient care managers are executives who are in charge of supervising a clinical team. The managers take responsibility for directing patient care within an organization. Also called health care managers, they protect every patient's safety and health in a clinical setting. They interact with the healthcare team members to maintain open communication. It is also part of their duties to supervise the daily operations in the clinical care units. Managing clinical budgets and maintaining quality health services are also their responsibilities.

Resident services director vs patient care manager salary

Resident services directors and patient care managers have different pay scales, as shown below.

Resident Services DirectorPatient Care Manager
Average salary$62,648$65,369
Salary rangeBetween $32,000 And $120,000Between $36,000 And $117,000
Highest paying CityNew York, NYOakland, CA
Highest paying stateDelawareCalifornia
Best paying companyKaiser PermanenteAccenture
Best paying industryTransportationHealth Care

Differences between resident services director and patient care manager education

There are a few differences between a resident services director and a patient care manager in terms of educational background:

Resident Services DirectorPatient Care Manager
Most common degreeBachelor's Degree, 48%Bachelor's Degree, 45%
Most common majorNursingNursing
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Resident services director vs patient care manager demographics

Here are the differences between resident services directors' and patient care managers' demographics:

Resident Services DirectorPatient Care Manager
Average age4747
Gender ratioMale, 22.7% Female, 77.3%Male, 17.1% Female, 82.9%
Race ratioBlack or African American, 11.8% Unknown, 4.3% Hispanic or Latino, 14.2% Asian, 7.7% White, 61.4% American Indian and Alaska Native, 0.7%Black or African American, 11.5% Unknown, 4.3% Hispanic or Latino, 15.0% Asian, 7.4% White, 61.1% American Indian and Alaska Native, 0.7%
LGBT Percentage12%12%

Differences between resident services director and patient care manager duties and responsibilities

Resident services director example responsibilities.

  • Manage resident and facility accounts, budgets, social security applications, and Medicare and Medicaid benefits.
  • Attend weekly Medicare meetings and notify families of available coverage and mail necessary Medicare letters to families for confirmation.
  • Perform daily maintenance on boilers, HVAC unit and all mechanical system.
  • Perform HVAC, plumbing and electrical repairs including older circuit breaker boxes and meter stacks.
  • Assist with resident and family decision making regarding clinical and long term care (LTC).
  • Develop system to track all housing applications and improve internal housing relocation methods in response to new DHS mandates.
    • Show more

Patient care manager example responsibilities.

  • Manage complicated cases involving serious injuries, medical evacuations, cruise ship disembarkation, and repatriation of remains with compassion.
  • Direct oversight of all case management and education relate to chronic disease and primary care management.
  • Utilize resources such as financial and pharmacy assistance for uninsure patients to receive professional medical care upon discharge.
  • Prevent unnecessary hospital admissions using keen assessment skills and redirecting to PCP's office when appropriate.
  • Ensure compliance both with HIPAA and CMS, to include all audits and enrollments via Medicare.
  • Plant and maintain flower beds such as mulching, fertilizing, watering, mowing, and pruning.
    • Show more

Resident services director vs patient care manager skills

Common resident services director skills
  • Resident Care, 12%
  • State Regulations, 9%
  • CPR, 8%
  • Social Work, 7%
  • Memory Care, 6%
  • Independent Living, 6%
Common patient care manager skills
  • Home Health, 15%
  • Patients, 12%
  • Quality Care, 8%
  • Social Work, 7%
  • Community Resources, 4%
  • Substance Abuse, 4%

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Updated January 8, 2025

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