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The differences between sales associate and customer services and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a sales associate and customer service and a customer service trainer. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $28,654 average annual salary of a sales associate and customer service.
The top three skills for a sales associate and customer service include customer service, plumbing and sales associates. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Sales Associate And Customer Service | Customer Service Trainer | |
| Yearly salary | $28,654 | $32,452 |
| Hourly rate | $13.78 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 298,588 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Sales associate and customer services and customer service trainers have different pay scales, as shown below.
| Sales Associate And Customer Service | Customer Service Trainer | |
| Average salary | $28,654 | $32,452 |
| Salary range | Between $21,000 And $38,000 | Between $25,000 And $40,000 |
| Highest paying City | Bellevue, WA | Tacoma, WA |
| Highest paying state | Connecticut | Alaska |
| Best paying company | GEICO | Salesforce |
| Best paying industry | Manufacturing | Telecommunication |
There are a few differences between a sales associate and customer service and a customer service trainer in terms of educational background:
| Sales Associate And Customer Service | Customer Service Trainer | |
| Most common degree | High School Diploma, 34% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between sales associate and customer services' and customer service trainers' demographics:
| Sales Associate And Customer Service | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.8% Female, 60.2% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |