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The differences between sales support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a sales support analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a support analyst has an average salary of $75,989, which is higher than the $52,551 average annual salary of a sales support analyst.
The top three skills for a sales support analyst include sales support, salesforce and CRM. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Sales Support Analyst | Support Analyst | |
| Yearly salary | $52,551 | $75,989 |
| Hourly rate | $25.26 | $36.53 |
| Growth rate | 19% | 10% |
| Number of jobs | 117,837 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 62% |
| Average age | 37 | 42 |
| Years of experience | 6 | 2 |
A sales support analyst provides analytical services to optimize a company's sales support procedures, ensuring efficiency and client satisfaction. They gather and analyze extensive data from internal and external parties, using the findings to develop and recommend strategies for optimal services. They must also oversee issues and complaints and come up with solutions to maintain a strong client base. Most of the time, a sales support analyst works in a team setting, which requires an active communication line for a smooth and efficient workflow.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Sales support analysts and support analysts have different pay scales, as shown below.
| Sales Support Analyst | Support Analyst | |
| Average salary | $52,551 | $75,989 |
| Salary range | Between $36,000 And $75,000 | Between $50,000 And $114,000 |
| Highest paying City | Seattle, WA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | VMware | The Citadel |
| Best paying industry | Technology | Finance |
There are a few differences between a sales support analyst and a support analyst in terms of educational background:
| Sales Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 72% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Georgia | Stanford University |
Here are the differences between sales support analysts' and support analysts' demographics:
| Sales Support Analyst | Support Analyst | |
| Average age | 37 | 42 |
| Gender ratio | Male, 39.7% Female, 60.3% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 5.3% Unknown, 5.0% Hispanic or Latino, 12.7% Asian, 10.2% White, 66.5% American Indian and Alaska Native, 0.1% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 10% | 11% |