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Sales support specialist vs inbound sales specialist

The differences between sales support specialists and inbound sales specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a sales support specialist has an average salary of $50,782, which is higher than the $37,898 average annual salary of an inbound sales specialist.

The top three skills for a sales support specialist include customer service, sales support and powerpoint. The most important skills for an inbound sales specialist are inbound sales, customer service, and marketing campaigns.

Sales support specialist vs inbound sales specialist overview

Sales Support SpecialistInbound Sales Specialist
Yearly salary$50,782$37,898
Hourly rate$24.41$18.22
Growth rate4%-4%
Number of jobs238,99562,148
Job satisfaction--
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 38%
Average age4737
Years of experience4-

What does a sales support specialist do?

A sales support specialist is primarily responsible for performing clerical tasks to support a sales team. Typically, they gather sales leads and data, produce progress reports and presentations, maintain records of all transactions, and liaise with different accounting personnel. A sales support specialist may respond to calls and inquiries, resolving customers' complaints and concerns promptly and professionally. Furthermore, one may arrange meetings and appointments with clients, develop sales strategies for profit growth, and process orders, all while ensuring customer satisfaction.

What does an inbound sales specialist do?

An inbound sales specialist is a sales representative that sells company products and services from a very specific location, usually its headquarters. Their duties may include answering phone calls, aiding customers, providing solutions to customer complaints, scheduling appointments, accepting and placing orders, and following up on outgoing calls. Good communication and customer service skills will come in handy for this role.

Sales support specialist vs inbound sales specialist salary

Sales support specialists and inbound sales specialists have different pay scales, as shown below.

Sales Support SpecialistInbound Sales Specialist
Average salary$50,782$37,898
Salary rangeBetween $31,000 And $82,000Between $29,000 And $48,000
Highest paying CityJersey City, NJPortland, OR
Highest paying stateNew JerseyWest Virginia
Best paying companyMicrosoftIBM
Best paying industryProfessionalHospitality

Differences between sales support specialist and inbound sales specialist education

There are a few differences between a sales support specialist and an inbound sales specialist in terms of educational background:

Sales Support SpecialistInbound Sales Specialist
Most common degreeBachelor's Degree, 62%Bachelor's Degree, 38%
Most common majorBusinessBusiness
Most common collegeSUNY College of Technology at Alfred-

Sales support specialist vs inbound sales specialist demographics

Here are the differences between sales support specialists' and inbound sales specialists' demographics:

Sales Support SpecialistInbound Sales Specialist
Average age4737
Gender ratioMale, 36.1% Female, 63.9%Male, 49.2% Female, 50.8%
Race ratioBlack or African American, 3.9% Unknown, 3.7% Hispanic or Latino, 14.6% Asian, 5.2% White, 72.4% American Indian and Alaska Native, 0.2%Black or African American, 17.8% Unknown, 3.5% Hispanic or Latino, 17.8% Asian, 3.9% White, 56.1% American Indian and Alaska Native, 0.9%
LGBT Percentage6%11%

Differences between sales support specialist and inbound sales specialist duties and responsibilities

Sales support specialist example responsibilities.

  • Manage planning parameters in ERP via the item master (lead times, min/max, safety stock, pay terms).
  • Position demand high degree of accuracy, product knowledge and math skills.
  • Act as liaison to sales organizations and attend sales calls as necessary to address RFP or project management type activities.
  • Assist AE/VP in maintaining pipeline/ forecast in SalesForce.
  • Assist outside sales personnel in HVAC job preparation.
  • Coordinate commercial loan process from application through booking, maintaining efficient workflow in fast pace environment.
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Inbound sales specialist example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Provide upselling to existing customers.
  • Identify customer issues and provide appropriate solutions via upselling additional products and services while obtaining customer commitment by developing plans.
  • Perform office cost analyses with surgical patients base on individual insurance for schedule procedure in accordance with government policies and guidelines.
  • Follow QA requirements on each call to maintain the percentage required.3.
  • Modify existing accounts that need to port over information from other providers to Comcast's.
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Sales support specialist vs inbound sales specialist skills

Common sales support specialist skills
  • Customer Service, 17%
  • Sales Support, 12%
  • PowerPoint, 5%
  • CRM, 4%
  • Salesforce, 4%
  • Excellent Interpersonal, 4%
Common inbound sales specialist skills
  • Inbound Sales, 18%
  • Customer Service, 12%
  • Marketing Campaigns, 7%
  • Customer Care, 7%
  • Credit Card, 6%
  • Customer Satisfaction, 5%