Sales support technician vs desk support technician

Differences between sales support technician and desk support technician duties and responsibilities

Sales support technician example responsibilities.

• Manage the maintenance, repair, and operation of POS equipment.
• Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
• Preform transfer on phone numbers and set-up of VOIP phone services
• Assist in creating Linux FTP servers and solving internal networking issues.
• Assist with router setup and acquiring and IP address for Intranet and Internet.
• Train client in POS operations and tasks; share knowledge of software capabilities.
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Desk support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Use multiple monitor setup display and remote desktop applications via VPN to access associate computers.
• Utilize desktop deployment tools in order to deploy and maintain inventory for PCs, monitors, and printers.
• Assist with network connectivity with PCs, laptops, and mobile phones including TCP/IP settings and internet connections.
• Provide administrative support and troubleshooting for VPN users.
• Maintain company networks security systems and infrastructure hardware including firewalls and switches and install software security and firmware patches or upgrades.
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