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Sales support technician vs sales associate and customer service

The differences between sales support technicians and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become a sales support technician, becoming a sales associate and customer service takes usually requires 6-12 months. Additionally, a sales support technician has an average salary of $59,559, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a sales support technician include customer service, product knowledge and inbound calls. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Sales support technician vs sales associate and customer service overview

Sales Support TechnicianSales Associate And Customer Service
Yearly salary$59,559$28,654
Hourly rate$28.63$13.78
Growth rate4%-4%
Number of jobs177,065298,588
Job satisfaction--
Most common degreeBachelor's Degree, 51%High School Diploma, 34%
Average age4740
Years of experience412

Sales support technician vs sales associate and customer service salary

Sales support technicians and sales associate and customer services have different pay scales, as shown below.

Sales Support TechnicianSales Associate And Customer Service
Average salary$59,559$28,654
Salary rangeBetween $33,000 And $106,000Between $21,000 And $38,000
Highest paying CityNew York, NYBellevue, WA
Highest paying stateConnecticutConnecticut
Best paying companyAppleGEICO
Best paying industry-Manufacturing

Differences between sales support technician and sales associate and customer service education

There are a few differences between a sales support technician and a sales associate and customer service in terms of educational background:

Sales Support TechnicianSales Associate And Customer Service
Most common degreeBachelor's Degree, 51%High School Diploma, 34%
Most common majorBusinessBusiness
Most common collegeUniversity of Pennsylvania-

Sales support technician vs sales associate and customer service demographics

Here are the differences between sales support technicians' and sales associate and customer services' demographics:

Sales Support TechnicianSales Associate And Customer Service
Average age4740
Gender ratioMale, 76.4% Female, 23.6%Male, 39.8% Female, 60.2%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2%Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage6%7%

Differences between sales support technician and sales associate and customer service duties and responsibilities

Sales support technician example responsibilities.

  • Manage the maintenance, repair, and operation of POS equipment.
  • Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
  • Preform transfer on phone numbers and set-up of VOIP phone services
  • Assist in creating Linux FTP servers and solving internal networking issues.
  • Assist with router setup and acquiring and IP address for Intranet and Internet.
  • Train client in POS operations and tasks; share knowledge of software capabilities.
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Sales associate and customer service example responsibilities.

  • Manage call center productivity levels by maintaining CSR schedule adherence.
  • Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
  • Investigate, analyze, and troubleshoot any issues with a particular delivery.
  • Elicit and record customer information and inquiries via customer relationship management (CRM) software.
  • Move to the CSR position selling and leasing name brand products at a guarantee low price.
  • Provide technical support, and troubleshoot online-base ordering system.
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Sales support technician vs sales associate and customer service skills

Common sales support technician skills
  • Customer Service, 20%
  • Product Knowledge, 18%
  • Inbound Calls, 4%
  • Customer Support, 4%
  • IP, 4%
  • Technical Sales Support, 3%
Common sales associate and customer service skills
  • Customer Service, 21%
  • Plumbing, 20%
  • Sales Associates, 19%
  • Phone Calls, 11%
  • Booking, 9%
  • Math, 8%