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Sales support technician vs sales support associate

The differences between sales support technicians and sales support associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 2-4 years to become both a sales support technician and a sales support associate. Additionally, a sales support technician has an average salary of $59,559, which is higher than the $34,454 average annual salary of a sales support associate.

The top three skills for a sales support technician include customer service, product knowledge and inbound calls. The most important skills for a sales support associate are sales floor, back room, and math.

Sales support technician vs sales support associate overview

Sales Support TechnicianSales Support Associate
Yearly salary$59,559$34,454
Hourly rate$28.63$16.56
Growth rate4%4%
Number of jobs177,065447,642
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 52%
Average age4747
Years of experience44

Sales support technician vs sales support associate salary

Sales support technicians and sales support associates have different pay scales, as shown below.

Sales Support TechnicianSales Support Associate
Average salary$59,559$34,454
Salary rangeBetween $33,000 And $106,000Between $25,000 And $46,000
Highest paying CityNew York, NYBoston, MA
Highest paying stateConnecticutMassachusetts
Best paying companyAppleGoldman Sachs
Best paying industry-Finance

Differences between sales support technician and sales support associate education

There are a few differences between a sales support technician and a sales support associate in terms of educational background:

Sales Support TechnicianSales Support Associate
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaSUNY College of Technology at Alfred

Sales support technician vs sales support associate demographics

Here are the differences between sales support technicians' and sales support associates' demographics:

Sales Support TechnicianSales Support Associate
Average age4747
Gender ratioMale, 76.4% Female, 23.6%Male, 43.5% Female, 56.5%
Race ratioBlack or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2%Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.3% Asian, 5.2% White, 72.8% American Indian and Alaska Native, 0.2%
LGBT Percentage6%6%

Differences between sales support technician and sales support associate duties and responsibilities

Sales support technician example responsibilities.

  • Manage the maintenance, repair, and operation of POS equipment.
  • Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
  • Preform transfer on phone numbers and set-up of VOIP phone services
  • Assist in creating Linux FTP servers and solving internal networking issues.
  • Assist with router setup and acquiring and IP address for Intranet and Internet.
  • Train client in POS operations and tasks; share knowledge of software capabilities.
  • Show more

Sales support associate example responsibilities.

  • Contribute to marketing business online and manage Facebook page.
  • Cross trained on POS function and inventory management
  • Assist patients with Critical/Triage calls; document necessary symptoms for medical assistants to determine what medical intervention is necessary.
  • Work with A/R on short payments and credit/debit discrepancies.
  • Identify and prioritize account opportunities and upselling value add services.
  • Process new service for external customers and initiate upselling opportunities for additional products and services.

Sales support technician vs sales support associate skills

Common sales support technician skills
  • Customer Service, 20%
  • Product Knowledge, 18%
  • Inbound Calls, 4%
  • Customer Support, 4%
  • IP, 4%
  • Technical Sales Support, 3%
Common sales support associate skills
  • Sales Floor, 21%
  • Back Room, 13%
  • Math, 13%
  • Sales Support, 12%
  • Customer Service, 8%
  • Sales Service, 6%