Sales support technician vs sales support representative

Differences between sales support technician and sales support representative duties and responsibilities

Sales support technician example responsibilities.

• Manage the maintenance, repair, and operation of POS equipment.
• Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
• Preform transfer on phone numbers and set-up of VOIP phone services
• Assist in creating Linux FTP servers and solving internal networking issues.
• Assist with router setup and acquiring and IP address for Intranet and Internet.
• Train client in POS operations and tasks; share knowledge of software capabilities.
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Sales support representative example responsibilities.

• Manage internal CRM and inventory software to track and input sales orders, account history, and stock allocation.
• Facilitate the transition from AS400 to JDE operating system.
• Utilize all programs, systems, and procedures of windows operating systems.
• Help customers troubleshoot technical issues with their computers, process customer transactions and handle escalate issues.
• Assist in setting up and checking EDI data from customers, brokers, carriers, and truckers.
• Work collaboratively with sales representatives and regional vice presidents to produce cost proposals, problem solve and troubleshoot issues.
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