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Senior administrative support vs front desk manager

The differences between senior administrative supports and front desk managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a senior administrative support and a front desk manager. Additionally, a senior administrative support has an average salary of $47,183, which is higher than the $40,802 average annual salary of a front desk manager.

The top three skills for a senior administrative support include travel arrangements, sharepoint and customer service. The most important skills for a front desk manager are front desk operations, reservations, and customer service.

Senior administrative support vs front desk manager overview

Senior Administrative SupportFront Desk Manager
Yearly salary$47,183$40,802
Hourly rate$22.68$19.62
Growth rate-8%-
Number of jobs97,87154,551
Job satisfaction--
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 47%
Average age4747
Years of experience66

What does a senior administrative support do?

As senior administrative support, you have to assist the senior managers in the administrative tasks of the company. You need to arrange and schedule meetings and perform the necessary operations to successfully conduct these meetings. You also need to manage the phone calls from the clients and be sure to be organized and give them appointments. Senior administrative support staff is also in charge of making flight and hotel reservations for your senior managers. This ensures that there will be no delays in the important meetings and administrative tasks of the company.

What does a front desk manager do?

A front desk manager is an employee employed to manage a hotel's reception area, coordinate all front desk activities, and supervise the support staff. A manager is expected to handle guest complaints and schedule training for front desk staff. Apart from handling hotel guests, a front desk manager must be able to handle cash, accounting procedures, and general administration. A manager should also possess talents such as multitask, manage time as well as proficient in computer skills.

Senior administrative support vs front desk manager salary

Senior administrative supports and front desk managers have different pay scales, as shown below.

Senior Administrative SupportFront Desk Manager
Average salary$47,183$40,802
Salary rangeBetween $26,000 And $84,000Between $27,000 And $59,000
Highest paying City-New York, NY
Highest paying state-New York
Best paying company-RH
Best paying industry-Hospitality

Differences between senior administrative support and front desk manager education

There are a few differences between a senior administrative support and a front desk manager in terms of educational background:

Senior Administrative SupportFront Desk Manager
Most common degreeBachelor's Degree, 49%Bachelor's Degree, 47%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCornell University

Senior administrative support vs front desk manager demographics

Here are the differences between senior administrative supports' and front desk managers' demographics:

Senior Administrative SupportFront Desk Manager
Average age4747
Gender ratioMale, 31.1% Female, 68.9%Male, 31.4% Female, 68.6%
Race ratioBlack or African American, 11.4% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 59.4% American Indian and Alaska Native, 0.6%Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.1% Asian, 5.4% White, 60.1% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between senior administrative support and front desk manager duties and responsibilities

Senior administrative support example responsibilities.

  • Restructure, decentralize payroll and purchasing; achieve more productive use of headquarters staff; assume increased responsibilities without staff additions.
  • Assist in the support of SQL databases and other configurations such as .net or java as directed by vendor.
  • Create EDI, EDIFACT and XML.
  • Provide issue resolution within the prescribed timelines of SLA.
  • Configure trusted and self-sign public and private SSL certificates.
  • Work with staff to schedule maintenance windows for change management.
  • Show more

Front desk manager example responsibilities.

  • Manage vendor relationships in support of CRM and sales reporting projects.
  • Serve as a point of escalation for guest problem resolution and manage all VIP special guests and execution of requests.
  • Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
  • Direct a team of three, successfully providing resolution to daily incidents, meeting SLA and KPI objectives.
  • Supervise entire front of the house functions including front desk and concierge personnel, bell staff and PBX associates.
  • Utilize Marriott policies and procedures to train new employees and keep proper records to relay training progress to hotel supervisors.
  • Show more

Senior administrative support vs front desk manager skills

Common senior administrative support skills
  • Travel Arrangements, 26%
  • SharePoint, 10%
  • Customer Service, 8%
  • Data Entry, 8%
  • Timekeeping, 7%
  • Defense Travel System, 6%
Common front desk manager skills
  • Front Desk Operations, 16%
  • Reservations, 15%
  • Customer Service, 11%
  • Guest Service, 8%
  • Room Availability, 5%
  • Customer Satisfaction, 5%

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